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ServiceNow CIS-CSM Exam - Topic 2 Question 80 Discussion

Benefits of Proactive Customer Service Operations include: (Choose two.)
B) Reduction in staff turnover
A) Reduced inbound calls from customers Most Voted
C) Major cases can be eliminated as there will be no Impact to customers
D) Reduced Mean Time To Resolve (MTTR) Most Voted
E) Guaranteed increase in customer satisfaction

ServiceNow CIS-CSM Exam - Topic 2 Question 80 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 80
Topic #: 2
[All CIS-CSM Questions]

Benefits of Proactive Customer Service Operations include: (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: B

by Craig at Sep 17, 2024, 09:01 PM

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Tonja
6 months ago
Can proactive service really eliminate major cases?
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Jettie
7 months ago
Staff turnover reduction is a big plus too!
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Carey
7 months ago
Wait, guaranteed increase in satisfaction? Really?
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Kate
7 months ago
Totally agree, MTTR reduction is key!
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Jody
7 months ago
A definitely helps with fewer calls!
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Tamie
8 months ago
I vaguely remember something about guaranteed increases in customer satisfaction being a potential benefit, but it seems a bit too absolute to me.
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Benton
8 months ago
I feel like reduced MTTR was highlighted in our last session, but I'm not entirely confident about the other option we need to choose.
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Gaston
8 months ago
I think reduction in staff turnover could be a benefit too, but I can't quite recall if it was specifically mentioned in our practice questions.
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Thurman
8 months ago
I remember we discussed how proactive customer service can lead to reduced inbound calls, but I'm not sure if that's one of the answers.
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Angella
8 months ago
This is a good question that tests our understanding of proactive customer service. I think the key is to focus on the benefits that directly improve the customer experience, like reduced call volume and faster issue resolution. I'll select those two options and move on.
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Annmarie
8 months ago
I'm a bit confused by the wording of some of these options. "Major cases can be eliminated" - what does that even mean? I'll need to re-read the question and options a few times to make sure I understand before answering.
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Zena
8 months ago
Okay, I've got this! Reduced inbound calls and reduced MTTR are the two key benefits that come to mind for proactive customer service. I'll select those two options and move on to the next question.
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Valene
8 months ago
Hmm, I'm not entirely sure about this one. The options seem a bit vague, and I'm not sure I fully understand the concept of "proactive customer service." I'll need to think this through carefully.
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Leonor
8 months ago
This looks like a straightforward multiple-choice question. I'll read through the options carefully and try to identify the two most relevant benefits of proactive customer service.
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Aleshia
1 year ago
Haha, C is a bit of a stretch. Eliminating major cases? Good luck with that! I'd go with A and D.
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Anglea
1 year ago
Yeah, A and D make more sense. It's hard to eliminate major cases completely.
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Mitsue
1 year ago
I agree, C does seem like a stretch. A and D are more realistic benefits.
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Shakira
1 year ago
I'm going to go with B and D. Reducing staff turnover is just as important as faster resolution times.
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Jettie
1 year ago
I agree with Theron. A and D are the clear winners. Although E would be nice, it's not guaranteed.
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Theron
1 year ago
A and D seem like the most logical choices here. Proactive customer service should help reduce inbound calls and also help resolve issues faster.
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Willodean
1 year ago
A and D make the most sense for proactive customer service operations.
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Tambra
1 year ago
I think A and D are the best choices for improving customer satisfaction.
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Lorean
1 year ago
Reducing inbound calls and resolving issues quickly are key for proactive customer service.
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Herminia
1 year ago
I agree, A and D are definitely the most important benefits.
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Tu
1 year ago
I also think that proactive customer service operations can guarantee an increase in customer satisfaction. Happy customers are more likely to stay loyal to a company.
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Esteban
1 year ago
I agree with Chu. By being proactive, we can address issues before they escalate, leading to fewer calls from customers and faster resolution times.
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Chu
1 year ago
I think the benefits of proactive customer service operations include reduced inbound calls from customers and reduced Mean Time To Resolve (MTTR).
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