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ServiceNow Exam CIS-CSM Topic 2 Question 80 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 80
Topic #: 2
[All CIS-CSM Questions]

Benefits of Proactive Customer Service Operations include: (Choose two.)

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Suggested Answer: B

by Craig at Sep 17, 2024, 09:01 PM

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Aleshia
2 months ago
Haha, C is a bit of a stretch. Eliminating major cases? Good luck with that! I'd go with A and D.
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Anglea
1 months ago
Yeah, A and D make more sense. It's hard to eliminate major cases completely.
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Mitsue
1 months ago
I agree, C does seem like a stretch. A and D are more realistic benefits.
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Shakira
2 months ago
I'm going to go with B and D. Reducing staff turnover is just as important as faster resolution times.
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Jettie
2 months ago
I agree with Theron. A and D are the clear winners. Although E would be nice, it's not guaranteed.
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Theron
2 months ago
A and D seem like the most logical choices here. Proactive customer service should help reduce inbound calls and also help resolve issues faster.
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Willodean
13 days ago
A and D make the most sense for proactive customer service operations.
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Tambra
17 days ago
I think A and D are the best choices for improving customer satisfaction.
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Lorean
24 days ago
Reducing inbound calls and resolving issues quickly are key for proactive customer service.
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Herminia
1 months ago
I agree, A and D are definitely the most important benefits.
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Tu
2 months ago
I also think that proactive customer service operations can guarantee an increase in customer satisfaction. Happy customers are more likely to stay loyal to a company.
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Esteban
2 months ago
I agree with Chu. By being proactive, we can address issues before they escalate, leading to fewer calls from customers and faster resolution times.
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Chu
2 months ago
I think the benefits of proactive customer service operations include reduced inbound calls from customers and reduced Mean Time To Resolve (MTTR).
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