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ServiceNow CIS-CSM Exam - Topic 2 Question 37 Discussion

Posted by Marvel on May 06, 2022 at 10:06 AM

Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports

which of the following decisions? (Choose two.)

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12 comments · newest first
ET
Ettie 12 months ago
I’m not convinced about this. How accurate is it really?
YA
Yasuko 12 months ago
Totally agree with A and D! It’s a game changer.
DA
Daniel 1 year ago
Wait, can Predictive Intelligence really do all that? Sounds too good to be true!
NO
Noe 1 year ago
I think it's actually B and C. Not sure about prioritization.
CE
Cecil 1 year ago
Definitely A and D! Makes total sense.
GE
Geraldo 1 year ago
I vaguely recall that case state might not be directly influenced by Predictive Intelligence, but I'm not entirely confident.
GL
Glory 1 year ago
I think case categorization is definitely one of the options, but I might be mixing it up with something else we studied.
FA
Fannie 1 year ago
I remember we discussed how Predictive Intelligence can help with prioritizing cases, but I'm not sure about the second option.
TA
Tayna 1 year ago
I feel like case escalation could be another decision supported by Predictive Intelligence, but I need to double-check my notes.
ME
Merissa 1 year ago
Hmm, I'm a bit unsure about this one. The options seem a bit specific, and I want to make sure I understand the differences between them before selecting an answer.
AI
Ailene 1 year ago
This is a good example of the kind of database-related question I've been practicing. I recognize the cascade delete behavior, so I'm going to go with option B. Knowing the proper terminology is key for these types of questions.
DA
Daniel 1 year ago
Grouping mixed data types into logical structures sounds like the right function for a Cluster, so I'll go with option A.
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