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ServiceNow CIS-CSM Exam - Topic 2 Question 37 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 37
Topic #: 2
[All CIS-CSM Questions]

Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports

which of the following decisions? (Choose two.)

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Suggested Answer: C, D

https://www.servicenow.com/products/predictive-intelligence.html

by Marvel at May 06, 2022, 10:06 AM

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Ettie
4 months ago
I’m not convinced about this. How accurate is it really?
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Yasuko
4 months ago
Totally agree with A and D! It’s a game changer.
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Daniel
5 months ago
Wait, can Predictive Intelligence really do all that? Sounds too good to be true!
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Noe
5 months ago
I think it's actually B and C. Not sure about prioritization.
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Cecil
5 months ago
Definitely A and D! Makes total sense.
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Geraldo
5 months ago
I vaguely recall that case state might not be directly influenced by Predictive Intelligence, but I'm not entirely confident.
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Glory
5 months ago
I think case categorization is definitely one of the options, but I might be mixing it up with something else we studied.
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Fannie
5 months ago
I remember we discussed how Predictive Intelligence can help with prioritizing cases, but I'm not sure about the second option.
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Tayna
5 months ago
I feel like case escalation could be another decision supported by Predictive Intelligence, but I need to double-check my notes.
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Merissa
5 months ago
Hmm, I'm a bit unsure about this one. The options seem a bit specific, and I want to make sure I understand the differences between them before selecting an answer.
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Ailene
5 months ago
This is a good example of the kind of database-related question I've been practicing. I recognize the cascade delete behavior, so I'm going to go with option B. Knowing the proper terminology is key for these types of questions.
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Daniel
6 months ago
Grouping mixed data types into logical structures sounds like the right function for a Cluster, so I'll go with option A.
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