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ServiceNow CIS-CSM Exam - Topic 2 Question 37 Discussion

Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supportswhich of the following decisions? (Choose two.)
C) Case Categorization and D) Case Prioritization
A) Case Escalation
B) Case State

ServiceNow CIS-CSM Exam - Topic 2 Question 37 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 37
Topic #: 2
[All CIS-CSM Questions]

Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports

which of the following decisions? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: C, D

https://www.servicenow.com/products/predictive-intelligence.html

by Marvel at May 06, 2022, 10:06 AM

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Ettie
9 months ago
I’m not convinced about this. How accurate is it really?
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Yasuko
9 months ago
Totally agree with A and D! It’s a game changer.
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Daniel
9 months ago
Wait, can Predictive Intelligence really do all that? Sounds too good to be true!
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Noe
9 months ago
I think it's actually B and C. Not sure about prioritization.
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Cecil
9 months ago
Definitely A and D! Makes total sense.
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Geraldo
10 months ago
I vaguely recall that case state might not be directly influenced by Predictive Intelligence, but I'm not entirely confident.
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Glory
10 months ago
I think case categorization is definitely one of the options, but I might be mixing it up with something else we studied.
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Fannie
10 months ago
I remember we discussed how Predictive Intelligence can help with prioritizing cases, but I'm not sure about the second option.
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Tayna
10 months ago
I feel like case escalation could be another decision supported by Predictive Intelligence, but I need to double-check my notes.
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Merissa
10 months ago
Hmm, I'm a bit unsure about this one. The options seem a bit specific, and I want to make sure I understand the differences between them before selecting an answer.
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Ailene
10 months ago
This is a good example of the kind of database-related question I've been practicing. I recognize the cascade delete behavior, so I'm going to go with option B. Knowing the proper terminology is key for these types of questions.
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Daniel
10 months ago
Grouping mixed data types into logical structures sounds like the right function for a Cluster, so I'll go with option A.
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