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ServiceNow CIS-CSM Exam - Topic 2 Question 26 Discussion

What should be part of the pre-engagement collateral?
B) Scoping Guide
A) Frequently Asked Questions (FAQ)
C) Customer Service roles template
D) Stock Keeping Unit (SKU) and pricing sheet

ServiceNow CIS-CSM Exam - Topic 2 Question 26 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 26
Topic #: 2
[All CIS-CSM Questions]

What should be part of the pre-engagement collateral?

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Suggested Answer: B

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/dssim.pdf (2)

by Mollie at May 03, 2022, 09:01 AM

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Donette
7 months ago
I doubt the FAQ will cover all questions.
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Sabine
7 months ago
Wait, do we really need a Customer Service roles template?
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Rosita
8 months ago
Not sure about the SKU sheet being necessary.
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Yasuko
8 months ago
FAQs are a must-have too!
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Marcelle
8 months ago
Definitely need a Scoping Guide!
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Arminda
8 months ago
I vaguely remember something about a pricing sheet being relevant, but I can't remember if it was specifically for pre-engagement or later stages.
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Leonardo
8 months ago
The FAQ seems like it could be useful, but I feel like it might not cover everything we need for engagement.
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Shawnta
8 months ago
I remember we practiced a question about customer service roles before, but I can't recall if that was part of the pre-engagement collateral.
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Wilford
8 months ago
I think the scoping guide is definitely important for pre-engagement, but I'm not entirely sure if it's the only thing we need.
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Timmy
8 months ago
I'm a bit confused by this one. The pie chart doesn't give me a clear indication of the percentage of risk items that have been covered. I'll need to re-read the question and options carefully to make sure I'm not missing something.
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Lenna
8 months ago
Okay, let's see. I think the key is to understand how Scrum balances the need for upfront planning with the flexibility to adapt during the Sprints.
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Cherrie
8 months ago
Hmm, I'm not entirely sure about this one. I'll have to think it through step-by-step to determine the most likely component that needs replacing.
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Ozell
9 months ago
I'm torn between B and C. Committing preprocessed views might speed things up, but the skip flag feels more direct.
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