Discuss ServiceNow CIS-CSM Exam Topic 2 Question 116

ServiceNow CIS-CSM Exam - Topic 2 Question 116 Discussion

Posted by Michael on Oct 20, 2026 at 05:46 AM

Which of the following is correct regarding the create contact (consumer) feature in CSM Workspaces?

AThe create contact (consumer) feature is available in all CSM Workspaces

BThe create contact (consumer) feature is not available in any of the CSM Workspaces

CThe create contact (consumer) feature is only available in the CSM Configurable Workspace Most Voted

DThe create contact (consumer) feature is only available in the Agent Workspace

Suggested Answer: C

2 comments · newest first

Chanel 2 days ago

I remember practicing a similar question, and I think it mentioned that the feature is not available in all workspaces.

Margurite 7 days ago

I think the create contact feature is only in the Configurable Workspace, but I'm not entirely sure.

Thread summary

● Consensus

Community pick: Yes strong agreement

Vote breakdown

A 3%

B 1%

C 99%

D 2%

Summary updated from 2 comments · last activity 2 days ago

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