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ServiceNow CIS-CSM Exam - Topic 2 Question 110 Discussion

What is the specific type of catalog item called that allows users to create any type of task, such as cases, from the Service Catalog?
D) Record Producer
A) Catalog item
B) Service Catalog Request
C) Request Item

ServiceNow CIS-CSM Exam - Topic 2 Question 110 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 110
Topic #: 2
[All CIS-CSM Questions]

What is the specific type of catalog item called that allows users to create any type of task, such as cases, from the Service Catalog?

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Suggested Answer: D

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-management/concept/c_RecordProducer.html


by Colton at Jun 17, 2026, 07:17 PM

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Ronnie
20 days ago
I agree with Leanora. Record Producers create tasks effectively.
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Iraida
25 days ago
I feel unsure about this one. Maybe B) Service Catalog Request?
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Leanora
1 month ago
I think it's D) Record Producer.
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Kimbery
1 month ago
Yeah, I agree, Record Producer is the right term!
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Stephanie
1 month ago
Wait, are you sure? I thought it was something else.
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Phillip
2 months ago
Definitely Record Producer, no doubt about it.
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Jamal
2 months ago
I thought it was a Service Catalog Request?
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Chana
2 months ago
It's called a Record Producer!
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Lorean
2 months ago
I’m leaning towards D) Record Producer, but I’m a bit confused about the terminology. I hope I remember it correctly!
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Antione
2 months ago
I feel like I’ve seen a question like this before, and I think it was about how users can submit requests. Could it be B) Service Catalog Request?
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Bernardine
2 months ago
I remember discussing the differences between catalog items and record producers, but I can't recall which one allows for creating tasks like cases.
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Audra
3 months ago
I think the answer might be D) Record Producer, but I'm not completely sure. It sounds familiar from our last practice session.
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