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Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?
Suggested Answer: D
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Source: https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/omnichannels-communicating-customers.html
27 comments · newest first
LA
Latrice
3 days ago
True, D) is the only one that fits.
SO
Sol
8 days ago
No, live chat is usually available for support.
TE
Terrilyn
14 days ago
But what about C) Live chat? Isn't that also limited?
AL
Alyce
19 days ago
I agree, D) is definitely the right choice.
LA
Latrice
24 days ago
Yeah, that makes sense. You can't register through the portal.
SO
Sol
29 days ago
I think it's D) Consumer self-registration.
WY
Wynell
1 month ago
Glad we're on the same page!
GL
Glory
1 month ago
Good point! I’ll stick with D too.
TA
Tamera
1 month ago
Exactly! Self-registration is usually handled elsewhere.
WY
Wynell
2 months ago
I feel confident about this. The portal is for support, not registration.
DO
Dominga
2 months ago
No, you can open incidents. D is definitely the right choice.
GL
Glory
2 months ago
But what about A) Open an incident? Isn't that also limited?
TA
Tamera
2 months ago
Yeah, I agree. You can't register through the portal.
DO
Dominga
2 months ago
I think it's D) Consumer self-registration.
RE
Rex
3 months ago
I didn't know self-registration was also restricted. Interesting!
LA
Layla
3 months ago
You can definitely open an incident, though!
HA
Haydee
3 months ago
Wait, are you sure about that? I thought live chat was an option.
DO
Dominque
3 months ago
Totally agree, I found that out the hard way!
MI
Mitsue
3 months ago
C) Live chat is not available.
PE
Pearlie
3 months ago
I have a vague memory that opening an incident is possible, but I’m uncertain about the self-registration feature.
WE
Wenona
4 months ago
I feel like viewing knowledge articles is definitely allowed, but I can't recall if live chat is included or not.
ON
Onita
4 months ago
I remember practicing a question similar to this, and I think consumer self-registration might not be available out-of-the-box.
MO
Mona
4 months ago
I think the portal can be used for opening incidents, but I'm not sure about live chat.
DA
Dahlia
4 months ago
I’m leaning towards D) Consumer self-registration as the answer, but I’m not completely confident.
OS
Osvaldo
6 months ago
I feel like viewing knowledge articles is definitely allowed, but I can't recall if live chat is included or not.
FE
Felix
6 months ago
I remember we practiced a question about consumer self-registration, and I think that might be something the portal can't do.
AM
Amber
6 months ago
I think the portal can be used for opening incidents, but I'm not sure about live chat.