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ServiceNow CIS-CSM Exam - Topic 2 Question 107 Discussion

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?
D) Consumer self-registration
A) Open an incident
B) Viewing knowledge articles
C) Live chat

ServiceNow CIS-CSM Exam - Topic 2 Question 107 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 107
Topic #: 2
[All CIS-CSM Questions]

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

Show Suggested Answer Hide Answer
Suggested Answer: D

Source: https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/omnichannels-communicating-customers.html


by Camellia at May 05, 2026, 01:20 AM

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Osvaldo
1 month ago
I feel like viewing knowledge articles is definitely allowed, but I can't recall if live chat is included or not.
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Felix
1 month ago
I remember we practiced a question about consumer self-registration, and I think that might be something the portal can't do.
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Amber
1 month ago
I think the portal can be used for opening incidents, but I'm not sure about live chat.
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