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ServiceNow CIS-CSM Exam - Topic 2 Question 107 Discussion

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?
D) Consumer self-registration
A) Open an incident
B) Viewing knowledge articles
C) Live chat

ServiceNow CIS-CSM Exam - Topic 2 Question 107 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 107
Topic #: 2
[All CIS-CSM Questions]

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

Show Suggested Answer Hide Answer
Suggested Answer: D

Source: https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/omnichannels-communicating-customers.html


by Camellia at May 05, 2026, 01:20 AM

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Wynell
4 days ago
I feel confident about this. The portal is for support, not registration.
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Dominga
9 days ago
No, you can open incidents. D is definitely the right choice.
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Glory
15 days ago
But what about A) Open an incident? Isn't that also limited?
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Tamera
20 days ago
Yeah, I agree. You can't register through the portal.
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Dominga
25 days ago
I think it's D) Consumer self-registration.
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Rex
1 month ago
I didn't know self-registration was also restricted. Interesting!
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Layla
1 month ago
You can definitely open an incident, though!
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Haydee
1 month ago
Wait, are you sure about that? I thought live chat was an option.
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Dominque
2 months ago
Totally agree, I found that out the hard way!
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Mitsue
2 months ago
C) Live chat is not available.
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Pearlie
2 months ago
I have a vague memory that opening an incident is possible, but I’m uncertain about the self-registration feature.
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Wenona
2 months ago
I feel like viewing knowledge articles is definitely allowed, but I can't recall if live chat is included or not.
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Onita
2 months ago
I remember practicing a question similar to this, and I think consumer self-registration might not be available out-of-the-box.
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Mona
2 months ago
I think the portal can be used for opening incidents, but I'm not sure about live chat.
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Dahlia
3 months ago
I’m leaning towards D) Consumer self-registration as the answer, but I’m not completely confident.
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Osvaldo
4 months ago
I feel like viewing knowledge articles is definitely allowed, but I can't recall if live chat is included or not.
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Felix
4 months ago
I remember we practiced a question about consumer self-registration, and I think that might be something the portal can't do.
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Amber
4 months ago
I think the portal can be used for opening incidents, but I'm not sure about live chat.
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