Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

ServiceNow CIS-CSM Exam - Topic 2 Question 107 Discussion

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?
D) Consumer self-registration
A) Open an incident
B) Viewing knowledge articles
C) Live chat

ServiceNow CIS-CSM Exam - Topic 2 Question 107 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 107
Topic #: 2
[All CIS-CSM Questions]

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

Show Suggested Answer Hide Answer
Suggested Answer: D

Source: https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/omnichannels-communicating-customers.html


by Camellia at May 05, 2026, 01:20 AM

Limited Time Offer

25%

Off

Get Premium CIS-CSM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Dominque
2 hours ago
Totally agree, I found that out the hard way!
upvoted 0 times
...
Mitsue
5 days ago
C) Live chat is not available.
upvoted 0 times
...
Pearlie
10 days ago
I have a vague memory that opening an incident is possible, but I’m uncertain about the self-registration feature.
upvoted 0 times
...
Wenona
16 days ago
I feel like viewing knowledge articles is definitely allowed, but I can't recall if live chat is included or not.
upvoted 0 times
...
Onita
21 days ago
I remember practicing a question similar to this, and I think consumer self-registration might not be available out-of-the-box.
upvoted 0 times
...
Mona
26 days ago
I think the portal can be used for opening incidents, but I'm not sure about live chat.
upvoted 0 times
...
Dahlia
1 month ago
I’m leaning towards D) Consumer self-registration as the answer, but I’m not completely confident.
upvoted 0 times
...
Osvaldo
3 months ago
I feel like viewing knowledge articles is definitely allowed, but I can't recall if live chat is included or not.
upvoted 0 times
...
Felix
3 months ago
I remember we practiced a question about consumer self-registration, and I think that might be something the portal can't do.
upvoted 0 times
...
Amber
3 months ago
I think the portal can be used for opening incidents, but I'm not sure about live chat.
upvoted 0 times
...

Save Cancel