ServiceNow CIS-CSM Exam - Topic 2 Question 105 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 105
Topic #: 2

[All CIS-CSM Questions]

Out-of-box, which functionality handles state transitioning for case management?

ABusiness Rules

BFlows

CWorkflows

DState Flows

Show Suggested Answer

Suggested Answer: D

by Paris at Apr 01, 2026, 01:20 AM

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Chan

2 months ago

I’m leaning towards C) Workflows. They seem to handle transitions effectively.

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Katheryn

2 months ago

I feel like A) Business Rules could also be a contender. They manage logic well.

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Lindy

2 months ago

I think it's D) State Flows. It makes sense for case management.

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Lauryn

2 months ago

I agree with Vince, State Flows makes the most sense.

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Vinnie

2 months ago

Definitely B) Flows, can't be anything else!

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Royal

3 months ago

Wait, is it really State Flows? That sounds too simple.

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Andra

4 months ago

I thought it was A) Business Rules?

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Vince

4 months ago

I'm pretty sure it's D) State Flows.

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Portia

5 months ago

I thought Flows were more about processes, not state transitions. I’m leaning towards D) State Flows, but I need to double-check.

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Rolland

5 months ago

I feel like Business Rules could be involved, but that seems more about conditions than state management. Could it be A)?

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Bulah

5 months ago

I remember discussing workflows, but I can't recall if they specifically handle state transitions. Maybe it's C)?

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Michael

6 months ago

I think it's D) State Flows, but I’m not entirely sure. We covered something similar in our last practice session.

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