ServiceNow CIS-CSM Exam - Topic 2 Question 105 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 105
Topic #: 2

[All CIS-CSM Questions]

Out-of-box, which functionality handles state transitioning for case management?

ABusiness Rules

BFlows

CWorkflows

DState Flows

Show Suggested Answer

Suggested Answer: D

by Paris at Apr 01, 2026, 01:20 AM

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15 days ago

I thought Flows were more about processes, not state transitions. I’m leaning towards D) State Flows, but I need to double-check.

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20 days ago

I feel like Business Rules could be involved, but that seems more about conditions than state management. Could it be A)?

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25 days ago

I remember discussing workflows, but I can't recall if they specifically handle state transitions. Maybe it's C)?

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1 month ago

I think it's D) State Flows, but I’m not entirely sure. We covered something similar in our last practice session.

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