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ServiceNow CIS-CSM Exam - Topic 2 Question 105 Discussion

Posted by Paris on Apr 01, 2026 at 01:20 AM

Out-of-box, which functionality handles state transitioning for case management?

Suggested Answer: D

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12 comments · newest first
CH
Chan 3 months ago
I’m leaning towards C) Workflows. They seem to handle transitions effectively.
KA
Katheryn 3 months ago
I feel like A) Business Rules could also be a contender. They manage logic well.
LI
Lindy 4 months ago
I think it's D) State Flows. It makes sense for case management.
LA
Lauryn 4 months ago
I agree with Vince, State Flows makes the most sense.
VI
Vinnie 4 months ago
Definitely B) Flows, can't be anything else!
RO
Royal 4 months ago
Wait, is it really State Flows? That sounds too simple.
AN
Andra 6 months ago
I thought it was A) Business Rules?
VI
Vince 6 months ago
I'm pretty sure it's D) State Flows.
PO
Portia 7 months ago
I thought Flows were more about processes, not state transitions. I’m leaning towards D) State Flows, but I need to double-check.
RO
Rolland 7 months ago
I feel like Business Rules could be involved, but that seems more about conditions than state management. Could it be A)?
BU
Bulah 7 months ago
I remember discussing workflows, but I can't recall if they specifically handle state transitions. Maybe it's C)?
MI
Michael 7 months ago
I think it's D) State Flows, but I’m not entirely sure. We covered something similar in our last practice session.
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