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ServiceNow CIS-CSM Exam - Topic 2 Question 105 Discussion

Out-of-box, which functionality handles state transitioning for case management?
D) State Flows
A) Business Rules
B) Flows
C) Workflows

ServiceNow CIS-CSM Exam - Topic 2 Question 105 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 105
Topic #: 2
[All CIS-CSM Questions]

Out-of-box, which functionality handles state transitioning for case management?

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Suggested Answer: D

by Paris at Apr 01, 2026, 01:20 AM

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Andra
1 month ago
I thought it was A) Business Rules?
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Vince
1 month ago
I'm pretty sure it's D) State Flows.
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Portia
2 months ago
I thought Flows were more about processes, not state transitions. I’m leaning towards D) State Flows, but I need to double-check.
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Rolland
2 months ago
I feel like Business Rules could be involved, but that seems more about conditions than state management. Could it be A)?
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Bulah
2 months ago
I remember discussing workflows, but I can't recall if they specifically handle state transitions. Maybe it's C)?
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Michael
3 months ago
I think it's D) State Flows, but I’m not entirely sure. We covered something similar in our last practice session.
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