ServiceNow CIS-CSM Exam - Topic 1 Question 99 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 99
Topic #: 1

[All CIS-CSM Questions]

Information about a customer's service contract is found in Knowledge.

AFalse

BTrue

Show Suggested Answer

Suggested Answer: A

customer-service-management/concept/c_ContractsAndEntitlements.html

by Frederica at Nov 19, 2025, 05:45 AM

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Mike

5 months ago

I feel confident about B) True. It's logical.

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Sheridan

5 months ago

But what if it's not in Knowledge? A) False could be valid.

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Ming

5 months ago

Knowledge should have that info, so B) True.

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Ernestine

6 months ago

Totally agree, it's true!

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Arthur

6 months ago

Really? I’m not so sure about that.

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Malcolm

6 months ago

Service contracts are in Knowledge.

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Lauran

7 months ago

I thought it was false?

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Kayleigh

7 months ago

Knowledge? More like the black hole where customer information goes to disappear! B is the right answer, I guess.

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Otis

7 months ago

B is the correct answer. Knowledge is the go-to place to find details about our customers' service agreements.

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Flo

7 months ago

Definitely B. Knowledge is the central repository for all customer data, including their service contracts.

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Xochitl

7 months ago

I'm pretty sure the answer is B. Knowledge is where we store all the information about our customers' service contracts.

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Rodrigo

7 months ago

I’m leaning towards A) False because I recall something about customer info being in a different system.

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Meghan

8 months ago

I feel like we discussed this in class, and I thought it was True, but now I’m second-guessing myself.

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Lino

8 months ago

I remember a practice question that mentioned service contracts being stored elsewhere, so maybe A) False is correct?

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Heike

8 months ago

I think the answer might be B) True, but I’m not completely sure if that’s always the case.

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Sean

8 months ago

Alright, let me think this through step-by-step. I don't want to rush and miss anything important.

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Ivan

8 months ago

No problem, I've got this. The question is clear, and I know the right approach to determine if the statement is true or false.

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Kimberely

8 months ago

Wait, what do they mean by "Knowledge"? I'm a bit confused about the context here. I'll need to think this through carefully.

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Selma

9 months ago

I disagree, A) False seems right.

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Beckie

9 months ago

I think it's B) True.

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Marci

9 months ago

It's definitely true!

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Sanda

9 months ago

I’m leaning towards A) False. Need more clarity.

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Apolonia

9 months ago

B, of course. Knowledge is like the all-knowing oracle when it comes to our customers' service contracts.

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Charlette

10 months ago

Okay, I think I know how to approach this. I'll focus on the key information provided and then logically evaluate the two answer choices.

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Sheridan

10 months ago

Hmm, this seems pretty straightforward. I'll carefully read through the question and options to make sure I understand what it's asking.

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Billy

4 months ago

I agree with Nenita. It makes sense.

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Nenita

4 months ago

Because service contracts are usually documented.

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Clement

5 months ago

Why do you think it's true?

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Samira

5 months ago

Really? I thought it might be false.

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Nenita

5 months ago

I think it's true.

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