ServiceNow CIS-CSM Exam - Topic 1 Question 99 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 99
Topic #: 1

[All CIS-CSM Questions]

Information about a customer's service contract is found in Knowledge.

AFalse

BTrue

Show Suggested Answer

Suggested Answer: A

customer-service-management/concept/c_ContractsAndEntitlements.html

by Frederica at Nov 19, 2025, 05:45 AM

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Lauran

17 days ago

I thought it was false?

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Kayleigh

22 days ago

Knowledge? More like the black hole where customer information goes to disappear! B is the right answer, I guess.

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Otis

27 days ago

B is the correct answer. Knowledge is the go-to place to find details about our customers' service agreements.

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Flo

1 month ago

Definitely B. Knowledge is the central repository for all customer data, including their service contracts.

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Xochitl

1 month ago

I'm pretty sure the answer is B. Knowledge is where we store all the information about our customers' service contracts.

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Rodrigo

1 month ago

I’m leaning towards A) False because I recall something about customer info being in a different system.

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Meghan

2 months ago

I feel like we discussed this in class, and I thought it was True, but now I’m second-guessing myself.

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Lino

2 months ago

I remember a practice question that mentioned service contracts being stored elsewhere, so maybe A) False is correct?

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Heike

2 months ago

I think the answer might be B) True, but I’m not completely sure if that’s always the case.

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Sean

2 months ago

Alright, let me think this through step-by-step. I don't want to rush and miss anything important.

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Ivan

2 months ago

No problem, I've got this. The question is clear, and I know the right approach to determine if the statement is true or false.

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Kimberely

2 months ago

Wait, what do they mean by "Knowledge"? I'm a bit confused about the context here. I'll need to think this through carefully.

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Selma

3 months ago

I disagree, A) False seems right.

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Beckie

3 months ago

I think it's B) True.

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Marci

3 months ago

It's definitely true!

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Sanda

3 months ago

I’m leaning towards A) False. Need more clarity.

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Apolonia

3 months ago

B, of course. Knowledge is like the all-knowing oracle when it comes to our customers' service contracts.

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Charlette

4 months ago

Okay, I think I know how to approach this. I'll focus on the key information provided and then logically evaluate the two answer choices.

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Sheridan

4 months ago

Hmm, this seems pretty straightforward. I'll carefully read through the question and options to make sure I understand what it's asking.

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