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ServiceNow CIS-CSM Exam - Topic 1 Question 99 Discussion

Information about a customer's service contract is found in Knowledge.
A) False
B) True

ServiceNow CIS-CSM Exam - Topic 1 Question 99 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 99
Topic #: 1
[All CIS-CSM Questions]

Information about a customer's service contract is found in Knowledge.

Show Suggested Answer Hide Answer
Suggested Answer: A

customer-service-management/concept/c_ContractsAndEntitlements.html

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Mike
2 months ago
I feel confident about B) True. It's logical.
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Sheridan
2 months ago
But what if it's not in Knowledge? A) False could be valid.
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Ming
2 months ago
Knowledge should have that info, so B) True.
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Ernestine
3 months ago
Totally agree, it's true!
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Arthur
3 months ago
Really? I’m not so sure about that.
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Malcolm
3 months ago
Service contracts are in Knowledge.
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Lauran
4 months ago
I thought it was false?
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Kayleigh
4 months ago
Knowledge? More like the black hole where customer information goes to disappear! B is the right answer, I guess.
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Otis
4 months ago
B is the correct answer. Knowledge is the go-to place to find details about our customers' service agreements.
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Flo
4 months ago
Definitely B. Knowledge is the central repository for all customer data, including their service contracts.
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Xochitl
4 months ago
I'm pretty sure the answer is B. Knowledge is where we store all the information about our customers' service contracts.
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Rodrigo
4 months ago
I’m leaning towards A) False because I recall something about customer info being in a different system.
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Meghan
5 months ago
I feel like we discussed this in class, and I thought it was True, but now I’m second-guessing myself.
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Lino
5 months ago
I remember a practice question that mentioned service contracts being stored elsewhere, so maybe A) False is correct?
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Heike
5 months ago
I think the answer might be B) True, but I’m not completely sure if that’s always the case.
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Sean
5 months ago
Alright, let me think this through step-by-step. I don't want to rush and miss anything important.
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Ivan
5 months ago
No problem, I've got this. The question is clear, and I know the right approach to determine if the statement is true or false.
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Kimberely
5 months ago
Wait, what do they mean by "Knowledge"? I'm a bit confused about the context here. I'll need to think this through carefully.
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Selma
6 months ago
I disagree, A) False seems right.
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Beckie
6 months ago
I think it's B) True.
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Marci
6 months ago
It's definitely true!
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Sanda
6 months ago
I’m leaning towards A) False. Need more clarity.
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Apolonia
6 months ago
B, of course. Knowledge is like the all-knowing oracle when it comes to our customers' service contracts.
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Charlette
7 months ago
Okay, I think I know how to approach this. I'll focus on the key information provided and then logically evaluate the two answer choices.
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Sheridan
7 months ago
Hmm, this seems pretty straightforward. I'll carefully read through the question and options to make sure I understand what it's asking.
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Billy
1 month ago
I agree with Nenita. It makes sense.
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Nenita
1 month ago
Because service contracts are usually documented.
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Clement
2 months ago
Why do you think it's true?
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Samira
2 months ago
Really? I thought it might be false.
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Nenita
2 months ago
I think it's true.
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