MENU
Information about a customer's service contract is found in Knowledge.
Suggested Answer: A
Get Premium CIS-CSM Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
customer-service-management/concept/c_ContractsAndEntitlements.html
30 comments · newest first
MI
Mike
7 months ago
I feel confident about B) True. It's logical.
SH
Sheridan
7 months ago
But what if it's not in Knowledge? A) False could be valid.
MI
Ming
7 months ago
Knowledge should have that info, so B) True.
ER
Ernestine
7 months ago
Totally agree, it's true!
AR
Arthur
7 months ago
Really? I’m not so sure about that.
MA
Malcolm
7 months ago
Service contracts are in Knowledge.
LA
Lauran
8 months ago
I thought it was false?
KA
Kayleigh
8 months ago
Knowledge? More like the black hole where customer information goes to disappear! B is the right answer, I guess.
OT
Otis
8 months ago
B is the correct answer. Knowledge is the go-to place to find details about our customers' service agreements.
FL
Flo
9 months ago
Definitely B. Knowledge is the central repository for all customer data, including their service contracts.
XO
Xochitl
9 months ago
I'm pretty sure the answer is B. Knowledge is where we store all the information about our customers' service contracts.
RO
Rodrigo
9 months ago
I’m leaning towards A) False because I recall something about customer info being in a different system.
ME
Meghan
9 months ago
I feel like we discussed this in class, and I thought it was True, but now I’m second-guessing myself.
LI
Lino
9 months ago
I remember a practice question that mentioned service contracts being stored elsewhere, so maybe A) False is correct?
HE
Heike
9 months ago
I think the answer might be B) True, but I’m not completely sure if that’s always the case.
SE
Sean
10 months ago
Alright, let me think this through step-by-step. I don't want to rush and miss anything important.
IV
Ivan
10 months ago
No problem, I've got this. The question is clear, and I know the right approach to determine if the statement is true or false.
KI
Kimberely
10 months ago
Wait, what do they mean by "Knowledge"? I'm a bit confused about the context here. I'll need to think this through carefully.
SE
Selma
10 months ago
I disagree, A) False seems right.
BE
Beckie
10 months ago
I think it's B) True.
MA
Marci
11 months ago
It's definitely true!
SA
Sanda
11 months ago
I’m leaning towards A) False. Need more clarity.
AP
Apolonia
11 months ago
B, of course. Knowledge is like the all-knowing oracle when it comes to our customers' service contracts.
CH
Charlette
11 months ago
Okay, I think I know how to approach this. I'll focus on the key information provided and then logically evaluate the two answer choices.
SH
Sheridan
11 months ago
Hmm, this seems pretty straightforward. I'll carefully read through the question and options to make sure I understand what it's asking.
BI
Billy
6 months ago
I agree with Nenita. It makes sense.
NE
Nenita
6 months ago
Because service contracts are usually documented.
CL
Clement
6 months ago
Why do you think it's true?
SA
Samira
6 months ago
Really? I thought it might be false.
NE
Nenita
6 months ago
I think it's true.