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Information in the Case Field 'Contact' is copied to which Incident Field?
Suggested Answer: D
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customer-service-management/reference/csm-integration-sm-incident.html
14 comments · newest first
SO
Solange
10 months ago
Contact info goes to Caller, that's how it works!
TI
Tish
11 months ago
Pretty sure it's Caller, that's standard practice.
EA
Earnestine
11 months ago
Wait, are we sure about that? Sounds off to me.
JO
Jose
11 months ago
I thought it was the User field, not Caller.
BR
Brande
11 months ago
It's definitely the Caller field!
KA
Kallie
11 months ago
I keep mixing up 'Caller' and 'User'—I really need to double-check which one is correct!
AN
Andree
12 months ago
I practiced a similar question, and I believe 'Contact' is copied to 'Customer.'
MA
Mary
12 months ago
I remember something about the 'User' field being involved, but it feels a bit fuzzy right now.
OM
Omer
1 year ago
I think the 'Contact' field might go to the 'Caller' field in the Incident, but I'm not entirely sure.
TE
Terina
1 year ago
I've got a good feeling about this one. The answer is probably 'Contact' since that's the field mentioned in the question.
GL
Gladys
1 year ago
The question is asking about which Incident Field the 'Contact' information is copied to, so the answer must be one of the options provided.
TA
Tayna
1 year ago
Hmm, I'm not sure about this one. I'll have to think it through carefully before answering.
JE
Jesus
1 year ago
This seems straightforward, the information in the Case Field 'Contact' should be copied to the Incident Field 'Contact'.
WH
Whitney
1 year ago
I think the answer is D) Caller.