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ServiceNow CIS-CSM Exam - Topic 1 Question 98 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 98
Topic #: 1
[All CIS-CSM Questions]

Information in the Case Field 'Contact' is copied to which Incident Field?

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Suggested Answer: D

customer-service-management/reference/csm-integration-sm-incident.html

by Cassie at Aug 15, 2025, 08:15 PM

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Solange
4 months ago
Contact info goes to Caller, that's how it works!
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Tish
4 months ago
Pretty sure it's Caller, that's standard practice.
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Earnestine
5 months ago
Wait, are we sure about that? Sounds off to me.
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Jose
5 months ago
I thought it was the User field, not Caller.
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Brande
5 months ago
It's definitely the Caller field!
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Kallie
5 months ago
I keep mixing up 'Caller' and 'User'—I really need to double-check which one is correct!
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Andree
6 months ago
I practiced a similar question, and I believe 'Contact' is copied to 'Customer.'
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Mary
6 months ago
I remember something about the 'User' field being involved, but it feels a bit fuzzy right now.
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Omer
6 months ago
I think the 'Contact' field might go to the 'Caller' field in the Incident, but I'm not entirely sure.
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Terina
6 months ago
I've got a good feeling about this one. The answer is probably 'Contact' since that's the field mentioned in the question.
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Gladys
6 months ago
The question is asking about which Incident Field the 'Contact' information is copied to, so the answer must be one of the options provided.
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Tayna
7 months ago
Hmm, I'm not sure about this one. I'll have to think it through carefully before answering.
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Jesus
7 months ago
This seems straightforward, the information in the Case Field 'Contact' should be copied to the Incident Field 'Contact'.
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Whitney
7 months ago
I think the answer is D) Caller.
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