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Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
Suggested Answer: B, D
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customer-service-management/concept/employee-create-case-for-customer.html
25 comments · newest first
JE
Jessenia
10 months ago
Wait, can they really manage requests? Sounds off.
AN
Anthony
10 months ago
Totally agree, that's what I've seen too!
HE
Helaine
11 months ago
They can manage cases and create cases for customers.
AL
Alisha
11 months ago
Yup, definitely manage cases on behalf of agents!
LO
Lorrine
11 months ago
Not sure about that, I thought they only create cases.
CO
Coral
11 months ago
I definitely think they can manage cases on behalf of agents, but I can't recall if they can create requests. I need to double-check that.
NO
Nobuko
11 months ago
I’m a bit confused about whether they can create cases or requests on behalf of customers. I feel like both could be possible.
AL
Aleta
12 months ago
I remember practicing a question about managing requests, so I feel like option C might be correct too.
MI
Micah
12 months ago
I think the proxy_contact role allows users to manage cases, but I'm not sure if it's specifically for customer service agents or just in general.
AR
Arlean
1 year ago
I've got a strategy - I'll eliminate the options that don't seem relevant to the role, then choose the two that best match the description.
VE
Verona
1 year ago
I'm a bit confused by the options. I'll need to re-read the question and think about the specific capabilities of the proxy_contact role.
TO
Tom
1 year ago
Okay, let's see - the question is asking about the sn_customerservice.proxy_contact role, so I need to focus on what that role can do.
AL
Alonso
1 year ago
Hmm, I'm not sure about the difference between cases and requests. I'll need to think this through carefully.
RE
Reuben
1 year ago
This question seems straightforward, I think I can handle it.
CA
Cassandra
1 year ago
I agree with Sheridan, managing cases and creating cases make sense for customer service.
DO
Dorothy
1 year ago
I'm going with A, B, and D. Manage cases, create cases, and create requests - that covers the key duties of this role.
NO
Nohemi
9 months ago
I feel like E is a bit off for this role.
PA
Paris
10 months ago
What about C? It seems relevant.
EL
Elizabeth
10 months ago
I agree, A and D make sense too.
CR
Cristy
10 months ago
I think A and B are solid choices.
JE
Jennifer
1 year ago
D is also a valid choice. Creating requests on behalf of customers is part of the proxy contact role's responsibilities.
MY
Myong
1 year ago
A) Manage cases on behalf of customer service agents
YV
Yvonne
1 year ago
I bet the exam question is just trying to trick us with that E option. 'Manage major incident communication?' What is this, the Avengers?
RE
Reita
1 year ago
A) Manage cases on behalf of customer service agents
SH
Sheridan
1 year ago
I think the answer is A and B.