ServiceNow Exam CIS-CSM Topic 1 Question 97 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 97
Topic #: 1

[All CIS-CSM Questions]

Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

AManage cases on behalf of customer service agents

BCreate cases on behalf of customers

CManage requests on behalf of customer service agents

DCreate requests on behalf of customers

EManage major incident communication on behalf of a customer service manager

Show Suggested Answer

Suggested Answer: B, D

customer-service-management/concept/employee-create-case-for-customer.html

by Gussie at Aug 01, 2025, 04:40 PM

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3 days ago

I think the answer is A and B.

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