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ServiceNow CIS-CSM Exam - Topic 1 Question 67 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 67
Topic #: 1
[All CIS-CSM Questions]

The case digests feature includes which types of case communication? (Choose two.)

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Suggested Answer: B, C

by Walton at Apr 21, 2024, 02:43 PM

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Robt
3 months ago
I thought Case Action Summaries were included too!
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Leontine
4 months ago
I agree with A, but not sure about D.
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Ria
4 months ago
Wait, is Case Post Mortem really a thing?
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Oren
4 months ago
Definitely A and C!
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Britt
4 months ago
I think it's A and D.
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Florinda
5 months ago
I’m leaning towards "Case Action Summaries" and "Case Post Mortem," but I need to double-check my notes on this.
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Juan
5 months ago
I’m really uncertain about this one. I feel like "Post Case Reviews" could be relevant, but I can't recall for sure.
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Fairy
5 months ago
I remember practicing a question similar to this, and I think "Case Post Mortem" might be one of the answers.
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Dana
5 months ago
I think the case lifecycle reports are definitely one of the options, but I'm not sure about the second one.
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Son
5 months ago
Ah, I think I've got it! The case digests feature is likely focused on summarizing the key details and outcomes of cases. So options A and D, "Case Lifecycle Reports" and "Case Post Mortem", seem like the best fits here.
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Dannette
5 months ago
Okay, let's see here. The case digests feature - that's probably related to summarizing key information about cases, right? I'm thinking options A and D might be the best choices.
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Miss
5 months ago
Hmm, this one seems straightforward. I'll carefully read through the options and think about which two types of case communication the "case digests feature" would likely include.
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Lajuana
5 months ago
I'm a bit unsure about this one. The options mention different types of case-related information, but I'm not totally clear on how the "case digests feature" specifically ties into them. I'll have to think this through carefully.
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Altha
5 months ago
Okay, this looks straightforward. Changing the data type should help with the analysis by hour and day of the year. I'll give it a try and see if it meets the goal.
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Clay
5 months ago
Hmm, the service provider supports both G.711 A-law and iLBC, but the internal network only sends G.711 A-law. I think I need to find a way to handle both codec types.
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Mabel
5 months ago
I remember a similar question about aligning data architecture with business processes; I think option A might relate more to that theme.
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Tamar
6 months ago
I'm pretty sure it's not a standard ACL because those only filter by IP addresses. Maybe it's reflexive?
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Jackie
6 months ago
Okay, let me think this through. The question is asking about a wireless standard with bandwidth up to 54 Mbps and a 5 GHz frequency. That sounds like 802.11a to me.
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Vilma
2 years ago
I was torn between 'Case Post Mortem' and 'Case Lifecycle Reports'.
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Pamella
2 years ago
Yeah, 'Case Post Mortem' didn't feel correct to me. 'Case Action Summaries' seemed a more reasonable choice.
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Launa
2 years ago
I chose the same options. 'Case Lifecycle Reports' didn't seem to fit.
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Chuck
2 years ago
For sure! I picked 'Case Action Summaries Most Voted' and 'Post Case Reviews Most Voted'. They sounded right.
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Pamella
2 years ago
It wasn't too bad. But, I had to think a bit.
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Xochitl
2 years ago
Hey folks, how do you feel about the question on case digests?
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Derick
2 years ago
True, but the options were to choose two
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Desirae
2 years ago
I think Case Post Mortem is also important
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Gertude
2 years ago
I agree with Case Lifecycle Reports being included
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Derick
2 years ago
A) Case Lifecycle Reports and C) Post Case Reviews Most Voted
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