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ServiceNow CIS-CSM Exam - Topic 1 Question 67 Discussion

Posted by Walton on Apr 21, 2024 at 02:43 PM

The case digests feature includes which types of case communication? (Choose two.)

Suggested Answer: B, C

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28 comments · newest first
RO
Robt 11 months ago
I thought Case Action Summaries were included too!
LE
Leontine 11 months ago
I agree with A, but not sure about D.
RI
Ria 11 months ago
Wait, is Case Post Mortem really a thing?
OR
Oren 12 months ago
Definitely A and C!
BR
Britt 12 months ago
I think it's A and D.
FL
Florinda 1 year ago
I’m leaning towards "Case Action Summaries" and "Case Post Mortem," but I need to double-check my notes on this.
JU
Juan 1 year ago
I’m really uncertain about this one. I feel like "Post Case Reviews" could be relevant, but I can't recall for sure.
FA
Fairy 1 year ago
I remember practicing a question similar to this, and I think "Case Post Mortem" might be one of the answers.
DA
Dana 1 year ago
I think the case lifecycle reports are definitely one of the options, but I'm not sure about the second one.
SO
Son 1 year ago
Ah, I think I've got it! The case digests feature is likely focused on summarizing the key details and outcomes of cases. So options A and D, "Case Lifecycle Reports" and "Case Post Mortem", seem like the best fits here.
DA
Dannette 1 year ago
Okay, let's see here. The case digests feature - that's probably related to summarizing key information about cases, right? I'm thinking options A and D might be the best choices.
MI
Miss 1 year ago
Hmm, this one seems straightforward. I'll carefully read through the options and think about which two types of case communication the "case digests feature" would likely include.
LA
Lajuana 1 year ago
I'm a bit unsure about this one. The options mention different types of case-related information, but I'm not totally clear on how the "case digests feature" specifically ties into them. I'll have to think this through carefully.
AL
Altha 1 year ago
Okay, this looks straightforward. Changing the data type should help with the analysis by hour and day of the year. I'll give it a try and see if it meets the goal.
CL
Clay 1 year ago
Hmm, the service provider supports both G.711 A-law and iLBC, but the internal network only sends G.711 A-law. I think I need to find a way to handle both codec types.
MA
Mabel 1 year ago
I remember a similar question about aligning data architecture with business processes; I think option A might relate more to that theme.
TA
Tamar 1 year ago
I'm pretty sure it's not a standard ACL because those only filter by IP addresses. Maybe it's reflexive?
JA
Jackie 1 year ago
Okay, let me think this through. The question is asking about a wireless standard with bandwidth up to 54 Mbps and a 5 GHz frequency. That sounds like 802.11a to me.
VI
Vilma 2 years ago
I was torn between 'Case Post Mortem' and 'Case Lifecycle Reports'.
PA
Pamella 2 years ago
Yeah, 'Case Post Mortem' didn't feel correct to me. 'Case Action Summaries' seemed a more reasonable choice.
LA
Launa 2 years ago
I chose the same options. 'Case Lifecycle Reports' didn't seem to fit.
CH
Chuck 2 years ago
For sure! I picked 'Case Action Summaries Most Voted' and 'Post Case Reviews Most Voted'. They sounded right.
PA
Pamella 3 years ago
It wasn't too bad. But, I had to think a bit.
XO
Xochitl 3 years ago
Hey folks, how do you feel about the question on case digests?
DE
Derick 3 years ago
True, but the options were to choose two
DE
Desirae 3 years ago
I think Case Post Mortem is also important
GE
Gertude 3 years ago
I agree with Case Lifecycle Reports being included
DE
Derick 3 years ago
A) Case Lifecycle Reports and C) Post Case Reviews Most Voted
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