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ServiceNow CIS-CSM Exam - Topic 1 Question 67 Discussion

The case digests feature includes which types of case communication? (Choose two.)
B) Case Action Summaries Most Voted and C) Post Case Reviews Most Voted
A) Case Lifecycle Reports
D) Case Post Mortem

ServiceNow CIS-CSM Exam - Topic 1 Question 67 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 67
Topic #: 1
[All CIS-CSM Questions]

The case digests feature includes which types of case communication? (Choose two.)

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Suggested Answer: B, C

by Walton at Apr 21, 2024, 02:43 PM

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Robt
6 months ago
I thought Case Action Summaries were included too!
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Leontine
7 months ago
I agree with A, but not sure about D.
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Ria
7 months ago
Wait, is Case Post Mortem really a thing?
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Oren
7 months ago
Definitely A and C!
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Britt
7 months ago
I think it's A and D.
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Florinda
8 months ago
I’m leaning towards "Case Action Summaries" and "Case Post Mortem," but I need to double-check my notes on this.
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Juan
8 months ago
I’m really uncertain about this one. I feel like "Post Case Reviews" could be relevant, but I can't recall for sure.
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Fairy
8 months ago
I remember practicing a question similar to this, and I think "Case Post Mortem" might be one of the answers.
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Dana
8 months ago
I think the case lifecycle reports are definitely one of the options, but I'm not sure about the second one.
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Son
8 months ago
Ah, I think I've got it! The case digests feature is likely focused on summarizing the key details and outcomes of cases. So options A and D, "Case Lifecycle Reports" and "Case Post Mortem", seem like the best fits here.
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Dannette
8 months ago
Okay, let's see here. The case digests feature - that's probably related to summarizing key information about cases, right? I'm thinking options A and D might be the best choices.
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Miss
8 months ago
Hmm, this one seems straightforward. I'll carefully read through the options and think about which two types of case communication the "case digests feature" would likely include.
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Lajuana
8 months ago
I'm a bit unsure about this one. The options mention different types of case-related information, but I'm not totally clear on how the "case digests feature" specifically ties into them. I'll have to think this through carefully.
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Altha
8 months ago
Okay, this looks straightforward. Changing the data type should help with the analysis by hour and day of the year. I'll give it a try and see if it meets the goal.
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Clay
8 months ago
Hmm, the service provider supports both G.711 A-law and iLBC, but the internal network only sends G.711 A-law. I think I need to find a way to handle both codec types.
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Mabel
8 months ago
I remember a similar question about aligning data architecture with business processes; I think option A might relate more to that theme.
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Tamar
9 months ago
I'm pretty sure it's not a standard ACL because those only filter by IP addresses. Maybe it's reflexive?
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Jackie
9 months ago
Okay, let me think this through. The question is asking about a wireless standard with bandwidth up to 54 Mbps and a 5 GHz frequency. That sounds like 802.11a to me.
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Vilma
2 years ago
I was torn between 'Case Post Mortem' and 'Case Lifecycle Reports'.
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Pamella
2 years ago
Yeah, 'Case Post Mortem' didn't feel correct to me. 'Case Action Summaries' seemed a more reasonable choice.
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Launa
2 years ago
I chose the same options. 'Case Lifecycle Reports' didn't seem to fit.
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Chuck
2 years ago
For sure! I picked 'Case Action Summaries Most Voted' and 'Post Case Reviews Most Voted'. They sounded right.
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Pamella
2 years ago
It wasn't too bad. But, I had to think a bit.
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Xochitl
2 years ago
Hey folks, how do you feel about the question on case digests?
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Derick
2 years ago
True, but the options were to choose two
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Desirae
2 years ago
I think Case Post Mortem is also important
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Gertude
2 years ago
I agree with Case Lifecycle Reports being included
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Derick
2 years ago
A) Case Lifecycle Reports and C) Post Case Reviews Most Voted
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