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ServiceNow CIS-CSM Exam - Topic 1 Question 65 Discussion

An entitlement defines the types of support a customer receives. Entitlements are based on a number of standard fields such as product and asset. When Proactive Customer Service Operations is implemented which additional fields could be used?Choose 2 answers
C) Install base Item
A) Contact
B) Sold product
D) Configuration item
E) Business Service

ServiceNow CIS-CSM Exam - Topic 1 Question 65 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 65
Topic #: 1
[All CIS-CSM Questions]

An entitlement defines the types of support a customer receives. Entitlements are based on a number of standard fields such as product and asset. When Proactive Customer Service Operations is implemented which additional fields could be used?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: C

by Sabra at Mar 18, 2024, 03:06 AM

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Vallie
6 months ago
Business Service could be a good option as well!
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Tresa
7 months ago
I’d go with Install base Item too, it fits well.
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Cristy
7 months ago
Wait, can we really use Configuration item? Seems off.
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Edna
7 months ago
Totally agree with that!
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Ruthann
7 months ago
I think Sold product and Configuration item make the most sense.
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Jennie
8 months ago
I’m a bit confused about the business service option. I don’t recall it being mentioned in our notes on entitlements.
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Avery
8 months ago
I practiced a similar question last week, and I feel like sold product was one of the options we discussed.
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Monroe
8 months ago
I think the configuration item could also be relevant here. It seems like it ties into how we manage customer support.
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Staci
8 months ago
I remember something about the install base item being important for entitlements, but I'm not sure if it’s one of the answers.
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Brianne
8 months ago
I've got this! The two additional fields that could be used for entitlements with Proactive Customer Service Operations are Contact and Configuration item.
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Linsey
8 months ago
I'm a little confused by the wording of this question. Can someone clarify what exactly they're asking for the two additional fields?
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Eden
8 months ago
Okay, I know entitlements are based on standard fields like product and asset. For Proactive Customer Service Operations, I'd guess Contact and Install base Item are the two additional fields they're looking for.
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Margart
8 months ago
This looks like a straightforward question about entitlements and Proactive Customer Service Operations. I think I can handle this one.
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Chara
8 months ago
Hmm, I'm a bit unsure about the additional fields that could be used. Let me think this through carefully.
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Leonardo
8 months ago
Wait, I'm a little confused. Do I need to calculate the hash of the leaked file myself, or is it already provided? I want to make sure I'm approaching this the right way.
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Lonny
9 months ago
I've got this! The key is that 'PREPARE'/'EXECUTE' is mainly used to optimize performance, not just for SELECT statements. I'll go with option A as the incorrect statement.
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Virgilio
1 year ago
Haha, this is easy! C and D all the way. Install base Item and Configuration item, the dynamic duo of entitlements!
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Shanice
1 year ago
Let's go with C and D then, they seem to be the most popular options.
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Idella
1 year ago
I see your point, but I still think C and D are the best choices.
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Naomi
1 year ago
I think A and E could also be useful for Proactive Customer Service Operations.
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Evangelina
1 year ago
I agree, C and D are definitely important fields for entitlements.
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Carole
1 year ago
A and E, baby! Contact and Business Service, that's where it's at. Gotta keep those customers happy, you know?
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Emilio
1 year ago
I'm not sure about Sold product, but Contact and Configuration item seem important for tracking entitlements.
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Alica
1 year ago
Hmm, I'm going with B and E. Sold product and Business Service? Sounds like a party to me!
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Truman
1 year ago
User 2: Yeah, Sold product and Business Service make sense for additional fields.
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Pearlene
1 year ago
User 1: I think B and E are the right choices.
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Nichelle
1 year ago
I agree with Johnetta, those fields make sense for Proactive Customer Service Operations.
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Johnetta
1 year ago
I think Contact and Sold product could be used.
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Tien
1 year ago
C and D seem like the obvious choices here. Gotta love those install base items and configuration items, am I right?
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Carisa
1 year ago
True, having all these fields available can really enhance the level of support provided to customers.
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Dahlia
1 year ago
Contact and Sold product could also be useful in certain situations.
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Junita
1 year ago
I agree, having the install base item and configuration item fields is crucial for providing support.
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Carry
1 year ago
C and D are definitely important for Proactive Customer Service Operations.
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