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ServiceNow Exam CIS-CSM Topic 1 Question 65 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 65
Topic #: 1
[All CIS-CSM Questions]

An entitlement defines the types of support a customer receives. Entitlements are based on a number of standard fields such as product and asset. When Proactive Customer Service Operations is implemented which additional fields could be used?

Choose 2 answers

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Suggested Answer: C

by Sabra at Mar 18, 2024, 03:06 AM

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Virgilio
4 months ago
Haha, this is easy! C and D all the way. Install base Item and Configuration item, the dynamic duo of entitlements!
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Shanice
3 months ago
Let's go with C and D then, they seem to be the most popular options.
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Idella
3 months ago
I see your point, but I still think C and D are the best choices.
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Naomi
3 months ago
I think A and E could also be useful for Proactive Customer Service Operations.
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Evangelina
3 months ago
I agree, C and D are definitely important fields for entitlements.
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Carole
4 months ago
A and E, baby! Contact and Business Service, that's where it's at. Gotta keep those customers happy, you know?
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Emilio
4 months ago
I'm not sure about Sold product, but Contact and Configuration item seem important for tracking entitlements.
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Alica
4 months ago
Hmm, I'm going with B and E. Sold product and Business Service? Sounds like a party to me!
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Truman
3 months ago
User 2: Yeah, Sold product and Business Service make sense for additional fields.
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Pearlene
3 months ago
User 1: I think B and E are the right choices.
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Nichelle
4 months ago
I agree with Johnetta, those fields make sense for Proactive Customer Service Operations.
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Johnetta
4 months ago
I think Contact and Sold product could be used.
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Tien
4 months ago
C and D seem like the obvious choices here. Gotta love those install base items and configuration items, am I right?
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Carisa
2 months ago
True, having all these fields available can really enhance the level of support provided to customers.
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Dahlia
2 months ago
Contact and Sold product could also be useful in certain situations.
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Junita
2 months ago
I agree, having the install base item and configuration item fields is crucial for providing support.
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Carry
3 months ago
C and D are definitely important for Proactive Customer Service Operations.
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