ServiceNow Exam CIS-CSM Topic 1 Question 65 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 65
Topic #: 1

An entitlement defines the types of support a customer receives. Entitlements are based on a number of standard fields such as product and asset. When Proactive Customer Service Operations is implemented which additional fields could be used?

Choose 2 answers

AContact

BSold product

CInstall base Item

DConfiguration item

EBusiness Service

Show Suggested Answer

Suggested Answer: C

by Sabra at Mar 18, 2024, 03:06 AM

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Emilio

23 hours ago

I'm not sure about Sold product, but Contact and Configuration item seem important for tracking entitlements.

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Alica

3 days ago

Hmm, I'm going with B and E. Sold product and Business Service? Sounds like a party to me!

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Nichelle

3 days ago

I agree with Johnetta, those fields make sense for Proactive Customer Service Operations.

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Johnetta

9 days ago

I think Contact and Sold product could be used.

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Tien

10 days ago

C and D seem like the obvious choices here. Gotta love those install base items and configuration items, am I right?

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