New Year Sale 2026! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

ServiceNow CIS-CSM Exam - Topic 1 Question 65 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 65
Topic #: 1
[All CIS-CSM Questions]

An entitlement defines the types of support a customer receives. Entitlements are based on a number of standard fields such as product and asset. When Proactive Customer Service Operations is implemented which additional fields could be used?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: C

by Sabra at Mar 18, 2024, 03:06 AM

Limited Time Offer

25%

Off

Get Premium CIS-CSM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Vallie
3 months ago
Business Service could be a good option as well!
upvoted 0 times
...
Tresa
4 months ago
I’d go with Install base Item too, it fits well.
upvoted 0 times
...
Cristy
4 months ago
Wait, can we really use Configuration item? Seems off.
upvoted 0 times
...
Edna
4 months ago
Totally agree with that!
upvoted 0 times
...
Ruthann
4 months ago
I think Sold product and Configuration item make the most sense.
upvoted 0 times
...
Jennie
5 months ago
I’m a bit confused about the business service option. I don’t recall it being mentioned in our notes on entitlements.
upvoted 0 times
...
Avery
5 months ago
I practiced a similar question last week, and I feel like sold product was one of the options we discussed.
upvoted 0 times
...
Monroe
5 months ago
I think the configuration item could also be relevant here. It seems like it ties into how we manage customer support.
upvoted 0 times
...
Staci
5 months ago
I remember something about the install base item being important for entitlements, but I'm not sure if it’s one of the answers.
upvoted 0 times
...
Brianne
5 months ago
I've got this! The two additional fields that could be used for entitlements with Proactive Customer Service Operations are Contact and Configuration item.
upvoted 0 times
...
Linsey
5 months ago
I'm a little confused by the wording of this question. Can someone clarify what exactly they're asking for the two additional fields?
upvoted 0 times
...
Eden
5 months ago
Okay, I know entitlements are based on standard fields like product and asset. For Proactive Customer Service Operations, I'd guess Contact and Install base Item are the two additional fields they're looking for.
upvoted 0 times
...
Margart
5 months ago
This looks like a straightforward question about entitlements and Proactive Customer Service Operations. I think I can handle this one.
upvoted 0 times
...
Chara
5 months ago
Hmm, I'm a bit unsure about the additional fields that could be used. Let me think this through carefully.
upvoted 0 times
...
Leonardo
5 months ago
Wait, I'm a little confused. Do I need to calculate the hash of the leaked file myself, or is it already provided? I want to make sure I'm approaching this the right way.
upvoted 0 times
...
Lonny
6 months ago
I've got this! The key is that 'PREPARE'/'EXECUTE' is mainly used to optimize performance, not just for SELECT statements. I'll go with option A as the incorrect statement.
upvoted 0 times
...
Virgilio
11 months ago
Haha, this is easy! C and D all the way. Install base Item and Configuration item, the dynamic duo of entitlements!
upvoted 0 times
Shanice
10 months ago
Let's go with C and D then, they seem to be the most popular options.
upvoted 0 times
...
Idella
10 months ago
I see your point, but I still think C and D are the best choices.
upvoted 0 times
...
Naomi
10 months ago
I think A and E could also be useful for Proactive Customer Service Operations.
upvoted 0 times
...
Evangelina
10 months ago
I agree, C and D are definitely important fields for entitlements.
upvoted 0 times
...
...
Carole
11 months ago
A and E, baby! Contact and Business Service, that's where it's at. Gotta keep those customers happy, you know?
upvoted 0 times
...
Emilio
11 months ago
I'm not sure about Sold product, but Contact and Configuration item seem important for tracking entitlements.
upvoted 0 times
...
Alica
11 months ago
Hmm, I'm going with B and E. Sold product and Business Service? Sounds like a party to me!
upvoted 0 times
Truman
10 months ago
User 2: Yeah, Sold product and Business Service make sense for additional fields.
upvoted 0 times
...
Pearlene
10 months ago
User 1: I think B and E are the right choices.
upvoted 0 times
...
...
Nichelle
11 months ago
I agree with Johnetta, those fields make sense for Proactive Customer Service Operations.
upvoted 0 times
...
Johnetta
11 months ago
I think Contact and Sold product could be used.
upvoted 0 times
...
Tien
11 months ago
C and D seem like the obvious choices here. Gotta love those install base items and configuration items, am I right?
upvoted 0 times
Carisa
9 months ago
True, having all these fields available can really enhance the level of support provided to customers.
upvoted 0 times
...
Dahlia
9 months ago
Contact and Sold product could also be useful in certain situations.
upvoted 0 times
...
Junita
9 months ago
I agree, having the install base item and configuration item fields is crucial for providing support.
upvoted 0 times
...
Carry
10 months ago
C and D are definitely important for Proactive Customer Service Operations.
upvoted 0 times
...
...

Save Cancel