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ServiceNow CIS-CSM Exam - Topic 1 Question 59 Discussion

What does viewing a customer's install base enable customer service agents to do? (Choose two.)
A) See the detailed configurations of the products and services deployed for a customer to determine me action needed and D) Close an upsell of related products and services not yet purchased by a customer
B) Monitor alerts for operational services and configuration items that affect service health
C) Trace information provided m a case to the right product or service to which it relates

ServiceNow CIS-CSM Exam - Topic 1 Question 59 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 59
Topic #: 1
[All CIS-CSM Questions]

What does viewing a customer's install base enable customer service agents to do? (Choose two.)

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Suggested Answer: A, D

by Joseph at Nov 22, 2023, 12:24 PM

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Markus
10 months ago
Yeah, knowing the install base is key for effective support!
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Douglass
10 months ago
Closing upsells isn't really a direct benefit, right?
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Louvenia
10 months ago
Wait, can they really trace info back to the right product?
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Ben
10 months ago
I think monitoring alerts is super important too.
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Patria
10 months ago
Definitely helps see product configurations!
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Shayne
11 months ago
Closing an upsell sounds familiar, but I don't think that's directly related to viewing the install base.
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Evangelina
11 months ago
I feel like tracing information to the right product is important too, but I can't recall if it was one of the choices we discussed.
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Johanna
11 months ago
I remember practicing a question similar to this, and I think monitoring alerts for operational services is definitely one of the benefits.
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Erasmo
11 months ago
I think viewing the install base helps agents see the detailed configurations of products, but I'm not sure about the second option.
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Timothy
11 months ago
The key here is understanding how the install base information can help the agents do their jobs more effectively. I'll focus on that as I evaluate the answer choices.
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Lai
11 months ago
Okay, I know viewing the install base is important for customer service, but I'm not totally clear on the specific use cases. I'll have to read the options closely.
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Tequila
11 months ago
Hmm, I'm not sure about the difference between A and C. I'll have to think this through carefully.
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Loreen
11 months ago
This question seems straightforward, I think I can handle it.
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Loreta
11 months ago
Okay, I think I've got a strategy for this. If the skillset field is required, then leaving it blank would likely prevent the campaign from functioning properly. I'll evaluate the options with that in mind.
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Tijuana
11 months ago
This is straightforward if you understand the concept of days sales outstanding. I'll work through the calculation and see which answer choice matches.
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Ashanti
11 months ago
I think the option about "Destroy malware" isn't a direct benefit of ISE, but I'm not entirely sure if there's more to it.
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Bernadine
11 months ago
This seems like a pretty straightforward question about failover behavior. I'm pretty confident I can figure this out.
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Cordie
12 months ago
I'm pretty confident that B is the correct answer here. Increasing the number of attributes tracked for each CI would naturally lead to more detailed information in the CMDB.
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Isadora
12 months ago
Okay, I've read through the details a few times now. I'm pretty confident that the correct answer is C - Mary can buy the shares at the bid price of $3.15 by contacting her broker, Omnivor and Associates.
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Dwight
1 year ago
Monitoring alerts, as in B, could be useful, but that seems more like a proactive service management feature. For day-to-day troubleshooting, A and C are where it's at.
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Weldon
1 year ago
C) Trace information provided m a case to the right product or service to which it relates
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Erasmo
1 year ago
B) Monitor alerts for operational services and configuration items that affect service health
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Val
1 year ago
A) See the detailed configurations of the products and services deployed for a customer to determine me action needed
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Genevieve
1 year ago
Haha, I bet some agents would love to use the install base for upselling, but that's probably not the intended use case. Stay focused on the core support functions, folks!
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Derick
1 year ago
B) Monitor alerts for operational services and configuration items that affect service health
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Coleen
1 year ago
A) See the detailed configurations of the products and services deployed for a customer to determine me action needed
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Leota
1 year ago
B) Monitor alerts for operational services and configuration items that affect service health
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Jospeh
1 year ago
A) See the detailed configurations of the products and services deployed for a customer to determine me action needed
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Cassi
1 year ago
D is a bit of a stretch. Upselling should be secondary to resolving the customer's immediate needs. The install base is there to help agents provide better service, not to push more products.
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Detra
1 year ago
I agree, A and C are the key capabilities here. Having detailed product information and being able to link cases to the right services is essential for effective customer support.
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Oren
1 year ago
B) Monitor alerts for operational services and configuration items that affect service health
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Ashton
1 year ago
A) See the detailed configurations of the products and services deployed for a customer to determine me action needed
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Annalee
1 year ago
Viewing the customer's install base is crucial for agents to understand the current setup and potential issues. Options A and C seem the most relevant for troubleshooting and case management.
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Brandon
1 year ago
I think viewing a customer's install base is important for providing better customer service.
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Justine
1 year ago
B) Monitor alerts for operational services and configuration items that affect service health
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Brandon
1 year ago
A) See the detailed configurations of the products and services deployed for a customer to determine me action needed
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