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ServiceNow Exam CIS-CSM Topic 1 Question 59 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 59
Topic #: 1
[All CIS-CSM Questions]

What does viewing a customer's install base enable customer service agents to do? (Choose two.)

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Suggested Answer: A, D

by Joseph at Nov 22, 2023, 12:24 PM

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Dwight
27 days ago
Monitoring alerts, as in B, could be useful, but that seems more like a proactive service management feature. For day-to-day troubleshooting, A and C are where it's at.
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Val
5 days ago
A) See the detailed configurations of the products and services deployed for a customer to determine me action needed
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Genevieve
1 months ago
Haha, I bet some agents would love to use the install base for upselling, but that's probably not the intended use case. Stay focused on the core support functions, folks!
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Derick
4 days ago
B) Monitor alerts for operational services and configuration items that affect service health
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Coleen
6 days ago
A) See the detailed configurations of the products and services deployed for a customer to determine me action needed
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Leota
9 days ago
B) Monitor alerts for operational services and configuration items that affect service health
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Jospeh
29 days ago
A) See the detailed configurations of the products and services deployed for a customer to determine me action needed
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Cassi
1 months ago
D is a bit of a stretch. Upselling should be secondary to resolving the customer's immediate needs. The install base is there to help agents provide better service, not to push more products.
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Detra
2 months ago
I agree, A and C are the key capabilities here. Having detailed product information and being able to link cases to the right services is essential for effective customer support.
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Oren
27 days ago
B) Monitor alerts for operational services and configuration items that affect service health
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Ashton
29 days ago
A) See the detailed configurations of the products and services deployed for a customer to determine me action needed
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Annalee
2 months ago
Viewing the customer's install base is crucial for agents to understand the current setup and potential issues. Options A and C seem the most relevant for troubleshooting and case management.
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Brandon
2 months ago
I think viewing a customer's install base is important for providing better customer service.
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Justine
2 months ago
B) Monitor alerts for operational services and configuration items that affect service health
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Brandon
2 months ago
A) See the detailed configurations of the products and services deployed for a customer to determine me action needed
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