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ServiceNow CIS-CSM Exam - Topic 1 Question 43 Discussion

Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:Options are :
B) Create a record, such as an incident or a case and C) Escalate the chat to another agent and D) Respond to questions
A) Escalate the chat to virtual agent

ServiceNow CIS-CSM Exam - Topic 1 Question 43 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 43
Topic #: 1
[All CIS-CSM Questions]

Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:

Options are :

Show Suggested Answer Hide Answer
Suggested Answer: B, C, D

by Lashandra at Jul 25, 2022, 11:25 AM

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Jesusita
7 months ago
Not sure about that, seems like a lot for one chat.
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Bev
7 months ago
They can create records too, right? That's a big help!
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Berry
8 months ago
Wait, can they really escalate to a virtual agent? Sounds odd.
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Cammy
8 months ago
Totally agree, that's super useful!
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Zona
8 months ago
Agents can escalate chats to other agents.
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Raul
8 months ago
I vaguely remember something about escalating chats, but I’m not clear on whether it’s to a virtual agent or another agent.
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Ressie
8 months ago
I feel like responding to questions is a basic function, but I can't recall if they can escalate to another agent directly.
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Truman
8 months ago
I think agents can definitely create records like incidents or cases, but I’m a bit confused about the escalation options.
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Isadora
8 months ago
I remember we practiced a similar question about chat functionalities, but I’m not sure if agents can escalate to a virtual agent.
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Carri
8 months ago
I'm a bit confused here. Is it the project's pipeline or the company pipeline that we need to modify? I'll need to double-check the details to make sure I choose the right option.
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Reena
8 months ago
Stress concentration at a flaw definitely contributes to brittle fractures. I remember we did a similar question on this topic.
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Devora
8 months ago
I've got this one. The correct answer is B - only as a last resort. Private security should always try to de-escalate first before using force.
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Veronica
8 months ago
I'm pretty sure Telnet runs on port 23, so I'll go with option D.
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Glen
9 months ago
I'm pretty sure the boot loader is located in the MBR, so I'll go with option B.
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Mignon
9 months ago
Okay, I think I've got this. Chris is calculating the KRI to assess the organization, so the answer is likely related to identifying potential risks or issues. I'll go with option A, as it seems to best describe the purpose of the KRI in this context.
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