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ServiceNow CIS-CSM Exam - Topic 1 Question 4 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 4
Topic #: 1
[All CIS-CSM Questions]

The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

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Suggested Answer: A

https://docs.servicenow.com/bundle/orlando-release-notes/page/release-notes/customer-servicemanagement/communities-rn.html

by Tracey at May 09, 2022, 03:38 AM

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Ivette
4 months ago
Yup, just CSM licenses. No exceptions.
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Tijuana
4 months ago
Wait, really? That seems a bit unfair!
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Brande
5 months ago
Totally agree, it’s a bummer for non-CSM users.
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Arthur
5 months ago
I thought it was available for all customers?
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Carissa
5 months ago
That's correct, only CSM license holders get access.
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Burma
5 months ago
I thought the Communities feature was available to other licenses too, but I can't quite remember the details.
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Shakira
5 months ago
I’m leaning towards "True" because I recall something about licensing restrictions in ServiceNow, but I could be mistaken.
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Novella
5 months ago
I feel like I've seen a similar question before, and it might have been about different features being available to all customers.
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Ashlyn
5 months ago
I think I remember reading that the Communities feature is tied to specific licenses, but I'm not sure if it's only for Customer Services Management.
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Kendra
5 months ago
I think the key here is to focus on the data management step that will ensure the raw data can be used by the Data Model and Elasticsearch. Based on the options, it seems like Normalization to the Splunk Common Information Model would be the best choice.
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Teri
5 months ago
Hmm, I'm a bit confused on the details of master-detail vs lookup relationships. I'll need to review that before attempting this.
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William
6 months ago
I'm a bit confused by this question. The Transactions form could have all kinds of different fields, so it's hard to know for sure which one would be there. I'll have to make an educated guess, but I'm not super confident in any of these answers.
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Billye
6 months ago
I practiced a similar question, and I feel like the answer might be 1:8, but it's hard to recall exactly.
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