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ServiceNow CIS-CSM Exam - Topic 1 Question 29 Discussion

What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)
A) Define the Business Pain Points and C) Have a clear understanding of the use cases and D) Define the number of hours needed to develop the associated requirements and E) Implementation is only as good as the underlying process
B) Provide consistent service to customers

ServiceNow CIS-CSM Exam - Topic 1 Question 29 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 29
Topic #: 1
[All CIS-CSM Questions]

What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)

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Suggested Answer: A, C, D, E

by Cammy at May 08, 2022, 03:11 AM

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Keneth
9 months ago
Implementation really hinges on the underlying process!
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Gearldine
9 months ago
Wait, how does defining hours help with success?
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Gail
9 months ago
Understanding use cases? Absolutely essential!
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Carin
9 months ago
Totally agree, consistent service is a must!
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Lou
9 months ago
Defining business pain points is crucial!
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Graciela
10 months ago
I feel like the underlying process is crucial for implementation success, but I can't recall if it was one of the key factors we discussed.
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Kiley
10 months ago
I'm a bit uncertain about the importance of consistent service to customers; it seems relevant but not sure if it's a top factor.
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Dortha
10 months ago
I remember a practice question that emphasized understanding use cases, so I feel confident about that one.
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Solange
10 months ago
I think defining the business pain points is definitely a critical factor, but I'm not sure about the others.
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Mireya
10 months ago
I think the answer is B. Record ID seems like the most reliable and unique identifier to use when importing and updating records from another system.
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Elke
10 months ago
Hmm, I'm a bit unsure about this one. I know Knowledge Product Entitlement has something to do with managing customer cases, but I'm not totally clear on the specific benefits. I'll need to review my notes to make sure I understand the concepts before answering.
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Becky
10 months ago
I'm pretty confident that the answer is B. The Glass class inherits from Window, so I should use Window.break() to call the implementation in the base class.
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