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ServiceNow CIS-CSM Exam - Topic 1 Question 29 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 29
Topic #: 1
[All CIS-CSM Questions]

What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)

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Suggested Answer: A, C, D, E

by Cammy at May 08, 2022, 03:11 AM

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Keneth
4 months ago
Implementation really hinges on the underlying process!
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Gearldine
4 months ago
Wait, how does defining hours help with success?
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Gail
5 months ago
Understanding use cases? Absolutely essential!
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Carin
5 months ago
Totally agree, consistent service is a must!
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Lou
5 months ago
Defining business pain points is crucial!
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Graciela
5 months ago
I feel like the underlying process is crucial for implementation success, but I can't recall if it was one of the key factors we discussed.
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Kiley
5 months ago
I'm a bit uncertain about the importance of consistent service to customers; it seems relevant but not sure if it's a top factor.
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Dortha
5 months ago
I remember a practice question that emphasized understanding use cases, so I feel confident about that one.
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Solange
5 months ago
I think defining the business pain points is definitely a critical factor, but I'm not sure about the others.
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Mireya
5 months ago
I think the answer is B. Record ID seems like the most reliable and unique identifier to use when importing and updating records from another system.
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Elke
5 months ago
Hmm, I'm a bit unsure about this one. I know Knowledge Product Entitlement has something to do with managing customer cases, but I'm not totally clear on the specific benefits. I'll need to review my notes to make sure I understand the concepts before answering.
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Becky
6 months ago
I'm pretty confident that the answer is B. The Glass class inherits from Window, so I should use Window.break() to call the implementation in the base class.
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