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ServiceNow CIS-CSM Exam - Topic 1 Question 25 Discussion

Articles can provide the following: (Choose three.)
A) Document current and known issues and B) Provide answers and responses to common issues or questions and D) Share product information
C) Information about customer's service contract

ServiceNow CIS-CSM Exam - Topic 1 Question 25 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 25
Topic #: 1
[All CIS-CSM Questions]

Articles can provide the following: (Choose three.)

Show Suggested Answer Hide Answer
Suggested Answer: A, B, D

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/topic/p_KnowledgeManagment.html

by Jani at May 08, 2022, 10:42 PM

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Sharika
9 months ago
Totally, all of these points are spot on!
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Mona
9 months ago
Don't forget about sharing product information too!
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Lashandra
9 months ago
Wait, can articles really share service contract info?
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Georgene
9 months ago
I agree, they also provide answers to common questions!
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Lazaro
9 months ago
Articles can definitely document current issues.
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Arlyne
10 months ago
I believe they cover service contracts too, but I might be mixing it up with FAQs.
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Carolynn
10 months ago
I’m a bit uncertain... I thought articles also shared product information, but I can't recall if that's one of the main purposes.
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Shaniqua
10 months ago
I remember practicing a question like this! I feel like providing answers to common questions is a key part of articles.
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Sarah
10 months ago
I think articles definitely document current issues, but I'm not sure about the other two options.
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Amie
10 months ago
I'm pretty sure the answer is CCSIP, since that's the tool we use to check SIP traces in Cisco Unified Communications Manager.
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Craig
10 months ago
Okay, I've got this. A dashboard is a visual display of the most important information needed to achieve one or more objectives, condensed into a single screen. The other options like "Key Indicators" and "Reliable Measures" are just different names for the same thing. I'm confident I can nail this question.
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Wilson
10 months ago
Hmm, this seems like a straightforward question about Outlook's automatic actions. I'll need to think through the options carefully.
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