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What criteria can be used to determine when a new inbound case should be opened?
Suggested Answer: C
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7 comments · newest first
LA
Lawrence
1 day ago
B seems a bit off, not sure that should trigger a new case.
WA
Walton
7 days ago
I think C is the most important one.
JA
Jacqueline
12 days ago
A new customer definitely means a new case!
LA
Lai
17 days ago
I feel like option D about new marketing material doesn't really fit the criteria for opening a case, but I could be wrong.
WA
Wava
22 days ago
I practiced a similar question where we discussed customer interactions, and it seems like option A makes sense when a new customer is created.
GA
Garry
27 days ago
I'm not entirely sure, but I remember something about opening cases for internal problems too. Maybe that's option B?
KR
Kristel
1 month ago
I think a new case should definitely be opened when a customer has a question or issue to resolve, so that's option C.