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ServiceNow CIS-CSM Exam - Topic 1 Question 112 Discussion

Posted by Annett on Jul 15, 2026 at 11:53 PM

Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?

Suggested Answer: C

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12 comments · newest first
HE
Herminia 2 months ago
Option A is also good, but I feel C captures the essence better.
ET
Ettie 2 months ago
I agree, option C makes the most sense. It guides you through questions.
GL
Glenn 2 months ago
I think a decision tree is definitely a multi-step process.
DA
Dalene 2 months ago
I thought decision trees were more about data analysis, not just guiding decisions.
ME
Merrilee 2 months ago
Totally agree with C, it’s super helpful for complex cases!
RE
Renay 2 months ago
Wait, isn’t it just a fancy checklist?
FA
Fausto 3 months ago
Definitely C! It’s like a flowchart for decisions.
RU
Ruby 3 months ago
A decision tree is all about guiding through questions and answers!
JO
Josue 3 months ago
I’m confused; I thought decision trees were just for outlining processes, which makes me think it could be D.
EN
Enola 3 months ago
I practiced a similar question, and I feel like C fits best since it involves a series of steps.
BA
Barrett 3 months ago
I’m not entirely sure, but I remember something about decision trees being used in case resolution. Maybe it’s A?
EL
Elvera 3 months ago
I think a decision tree is more about guiding through questions and answers, so I’m leaning towards C.
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