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ServiceNow CIS-CSM Exam - Topic 1 Question 108 Discussion

What do blue circles in the timeline of a case form represent?
B) State changes
A) Triggered SLAs
C) Customer comments
D) Activity updates

ServiceNow CIS-CSM Exam - Topic 1 Question 108 Discussion

Actual exam question for ServiceNow's CIS-CSM exam
Question #: 108
Topic #: 1
[All CIS-CSM Questions]

What do blue circles in the timeline of a case form represent?

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Suggested Answer: B

customer-service-management/reference/r_CustomerServiceCaseTimeline.html

by Horace at May 14, 2026, 11:49 AM

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Nan
1 month ago
I think the blue circles represent state changes, but I’m not entirely sure. I remember something about them indicating progress in a case.
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