ServiceNow CAD Exam - Topic 5 Question 85 Discussion

Actual exam question for ServiceNow's CAD exam

Question #: 85
Topic #: 5

[All CAD Questions]

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

AOn State column title, right-click select Filter Out > Resolved

BOn the list of records, locate and right-click on the Resolved value, select Exclude

CClick Funnel icon, click AND. Select Resolved. Is Not, State, click Run

DOn the list of records, locate and right-click on the Resolved value, select Filter Out

EOn Search, select State, type not Resolved, press enter

Show Suggested Answer

Suggested Answer: D

by Lai at Oct 20, 2024, 06:40 PM

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Elza

3 months ago

E is a good option too, just type and go!

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Helga

4 months ago

A is definitely not the right choice, it doesn't make sense.

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Devora

4 months ago

Wait, can you really filter like that? Sounds too easy!

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Gail

4 months ago

I disagree, D seems more straightforward.

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Fabiola

4 months ago

I think option C is the best way to filter out Resolved incidents.

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Wade

5 months ago

I think using the Search function to type "not Resolved" could work, but I’m not entirely confident if that’s the best method.

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Gregoria

5 months ago

I’m a bit confused about the right-click options. Was it "Exclude" or "Filter Out"? I can't recall the exact wording.

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Halina

5 months ago

I practiced a similar question where we had to exclude certain values, and I feel like the Funnel icon option might be the way to go here.

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Van

5 months ago

I think I remember something about right-clicking on the State column, but I'm not sure if it's "Filter Out" or something else.

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Carol

5 months ago

This is a tricky one, but I think option B is the way to go. Locating and excluding the Resolved value directly from the list of records seems like the clearest solution.

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Freeman

5 months ago

I'm a bit confused by all the options here. I think I'll try option D and right-click on the Resolved value to filter it out. Seems like the most straightforward way to go.

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Lauran

5 months ago

Okay, I've got this. I'd use option E and just search for "not Resolved" in the State field. That should do the trick.

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Murray

5 months ago

Hmm, I'm a little unsure here. I'm thinking option C might be the best approach, using the Funnel icon to filter for State is Not Resolved.

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Katina

5 months ago

This seems straightforward - I think I'd go with option A and right-click on the State column to filter out Resolved incidents.

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Malcolm

1 year ago

I'm going to have to go with C. It's the most comprehensive and future-proof solution. Plus, it has the best name - 'AND' is just so catchy!

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Tamesha

1 year ago

Option D is just weird. Why would you filter out the Resolved value instead of excluding it? That's just asking for trouble.

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Timothy

1 year ago

C) Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run

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Narcisa

1 year ago

B) On the list of records, locate and right-click on the Resolved value, select Exclude

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Carole

1 year ago

A) On State column title, right-click select Filter Out > Resolved

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Elbert

1 year ago

Option B is a bit clunky in my opinion. Having to locate and right-click on each Resolved value individually seems inefficient.

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Claudia

1 year ago

Hmm, option E is also a good choice. Searching for 'not Resolved' in the State field should give us the same result, but it's a bit more manual.

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Tom

1 year ago

Hmm, I think option E is quicker and easier to do.

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Annelle

1 year ago

C) Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run

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Raina

1 year ago

E) On Search, select State, type not Resolved, press enter

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Salome

1 year ago

A) On State column title, right-click select Filter Out > Resolved

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Lynda

1 year ago

I'd go with option A. Right-clicking on the State column and filtering out the Resolved option is a quick and easy way to do this.

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Erasmo

1 year ago

User3: Agreed, it's a simple and efficient way to exclude those Incidents.

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Desmond

1 year ago

User2: Yeah, right-clicking on the State column and filtering out Resolved seems like the quickest option.

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Annabelle

1 year ago

User1: I think option A is the way to go.

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Emmett

1 year ago

I disagree, I believe the correct answer is C) Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run

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Heike

1 year ago

I think the answer is A) On State column title, right-click select Filter Out > Resolved

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Tresa

1 year ago

Option C looks good to me. Using the filter with the 'Is Not' condition seems like the most straightforward way to exclude the Resolved incidents.

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Sage

1 year ago

I prefer option E, it seems quicker to just search for 'not Resolved' in the State field.

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Luther

1 year ago

I think option A could also work, by filtering out Resolved from the State column.

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Rosalyn

1 year ago

I agree, option C is the best way to exclude Resolved incidents.

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