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ServiceNow Exam CAD Topic 5 Question 85 Discussion

Actual exam question for ServiceNow's CAD exam
Question #: 85
Topic #: 5
[All CAD Questions]

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

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Suggested Answer: D

by Lai at Oct 20, 2024, 06:40 PM

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Malcolm
8 months ago
I'm going to have to go with C. It's the most comprehensive and future-proof solution. Plus, it has the best name - 'AND' is just so catchy!
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Tamesha
8 months ago
Option D is just weird. Why would you filter out the Resolved value instead of excluding it? That's just asking for trouble.
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Timothy
7 months ago
C) Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run
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Narcisa
7 months ago
B) On the list of records, locate and right-click on the Resolved value, select Exclude
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Carole
7 months ago
A) On State column title, right-click select Filter Out > Resolved
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Elbert
8 months ago
Option B is a bit clunky in my opinion. Having to locate and right-click on each Resolved value individually seems inefficient.
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Claudia
8 months ago
Hmm, option E is also a good choice. Searching for 'not Resolved' in the State field should give us the same result, but it's a bit more manual.
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Tom
7 months ago
Hmm, I think option E is quicker and easier to do.
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Annelle
8 months ago
C) Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run
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Raina
8 months ago
E) On Search, select State, type not Resolved, press enter
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Salome
8 months ago
A) On State column title, right-click select Filter Out > Resolved
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Lynda
8 months ago
I'd go with option A. Right-clicking on the State column and filtering out the Resolved option is a quick and easy way to do this.
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Erasmo
8 months ago
User3: Agreed, it's a simple and efficient way to exclude those Incidents.
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Desmond
8 months ago
User2: Yeah, right-clicking on the State column and filtering out Resolved seems like the quickest option.
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Annabelle
8 months ago
User1: I think option A is the way to go.
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Emmett
9 months ago
I disagree, I believe the correct answer is C) Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run
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Heike
9 months ago
I think the answer is A) On State column title, right-click select Filter Out > Resolved
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Tresa
9 months ago
Option C looks good to me. Using the filter with the 'Is Not' condition seems like the most straightforward way to exclude the Resolved incidents.
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Sage
8 months ago
I prefer option E, it seems quicker to just search for 'not Resolved' in the State field.
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Luther
9 months ago
I think option A could also work, by filtering out Resolved from the State column.
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Rosalyn
9 months ago
I agree, option C is the best way to exclude Resolved incidents.
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