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ServiceNow CAD Exam - Topic 5 Question 85 Discussion

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?
D) On the list of records, locate and right-click on the Resolved value, select Filter Out
A) On State column title, right-click select Filter Out > Resolved
B) On the list of records, locate and right-click on the Resolved value, select Exclude
C) Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run
E) On Search, select State, type not Resolved, press enter

ServiceNow CAD Exam - Topic 5 Question 85 Discussion

Actual exam question for ServiceNow's CAD exam
Question #: 85
Topic #: 5
[All CAD Questions]

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

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Suggested Answer: D

by Lai at Oct 20, 2024, 06:40 PM

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Elza
8 months ago
E is a good option too, just type and go!
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Helga
8 months ago
A is definitely not the right choice, it doesn't make sense.
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Devora
8 months ago
Wait, can you really filter like that? Sounds too easy!
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Gail
9 months ago
I disagree, D seems more straightforward.
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Fabiola
9 months ago
I think option C is the best way to filter out Resolved incidents.
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Wade
9 months ago
I think using the Search function to type "not Resolved" could work, but I’m not entirely confident if that’s the best method.
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Gregoria
9 months ago
I’m a bit confused about the right-click options. Was it "Exclude" or "Filter Out"? I can't recall the exact wording.
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Halina
9 months ago
I practiced a similar question where we had to exclude certain values, and I feel like the Funnel icon option might be the way to go here.
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Van
10 months ago
I think I remember something about right-clicking on the State column, but I'm not sure if it's "Filter Out" or something else.
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Carol
10 months ago
This is a tricky one, but I think option B is the way to go. Locating and excluding the Resolved value directly from the list of records seems like the clearest solution.
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Freeman
10 months ago
I'm a bit confused by all the options here. I think I'll try option D and right-click on the Resolved value to filter it out. Seems like the most straightforward way to go.
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Lauran
10 months ago
Okay, I've got this. I'd use option E and just search for "not Resolved" in the State field. That should do the trick.
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Murray
10 months ago
Hmm, I'm a little unsure here. I'm thinking option C might be the best approach, using the Funnel icon to filter for State is Not Resolved.
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Katina
10 months ago
This seems straightforward - I think I'd go with option A and right-click on the State column to filter out Resolved incidents.
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Malcolm
2 years ago
I'm going to have to go with C. It's the most comprehensive and future-proof solution. Plus, it has the best name - 'AND' is just so catchy!
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Tamesha
2 years ago
Option D is just weird. Why would you filter out the Resolved value instead of excluding it? That's just asking for trouble.
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Timothy
2 years ago
C) Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run
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Narcisa
2 years ago
B) On the list of records, locate and right-click on the Resolved value, select Exclude
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Carole
2 years ago
A) On State column title, right-click select Filter Out > Resolved
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Elbert
2 years ago
Option B is a bit clunky in my opinion. Having to locate and right-click on each Resolved value individually seems inefficient.
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Claudia
2 years ago
Hmm, option E is also a good choice. Searching for 'not Resolved' in the State field should give us the same result, but it's a bit more manual.
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Tom
2 years ago
Hmm, I think option E is quicker and easier to do.
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Annelle
2 years ago
C) Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run
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Raina
2 years ago
E) On Search, select State, type not Resolved, press enter
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Salome
2 years ago
A) On State column title, right-click select Filter Out > Resolved
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Lynda
2 years ago
I'd go with option A. Right-clicking on the State column and filtering out the Resolved option is a quick and easy way to do this.
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Erasmo
2 years ago
User3: Agreed, it's a simple and efficient way to exclude those Incidents.
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Desmond
2 years ago
User2: Yeah, right-clicking on the State column and filtering out Resolved seems like the quickest option.
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Annabelle
2 years ago
User1: I think option A is the way to go.
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Emmett
2 years ago
I disagree, I believe the correct answer is C) Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run
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Heike
2 years ago
I think the answer is A) On State column title, right-click select Filter Out > Resolved
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Tresa
2 years ago
Option C looks good to me. Using the filter with the 'Is Not' condition seems like the most straightforward way to exclude the Resolved incidents.
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Sage
2 years ago
I prefer option E, it seems quicker to just search for 'not Resolved' in the State field.
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Luther
2 years ago
I think option A could also work, by filtering out Resolved from the State column.
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Rosalyn
2 years ago
I agree, option C is the best way to exclude Resolved incidents.
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