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ServiceNow CAD Exam Questions
- Topic 1: Designing and Creating an Application: This section of the exam measures the skills of Application Developers in determining whether an application is suitable for the ServiceNow platform. It covers designing and implementing data models, creating modules, and using application scope to ensure proper isolation and functionality of application artifacts.
- Topic 2: Application User Interface: This section evaluates the expertise of UI Designers in creating, designing, and customizing forms for applications. It includes adding or removing fields from forms and tables, writing and debugging client-side and server-side scripts, and using Record Producers as user interfaces for applications.
- Topic 3: Security and Restricting Access: This domain tests the knowledge of Security Administrators in restricting access to applications and modules. It focuses on creating, testing, and debugging Access Controls manually or automatically, scripting security with GlideSystem methods, and using application scope to protect application artifacts.
- Topic 4: Application Automation: This section measures the skills of Workflow Developers in automating applications using tools like Workflow and Flow Designer. It also covers creating application properties, events, scheduled script executions, and script includes, as well as sending emails and designing homepages and reports.
- Topic 5: Working with External Data: This part assesses the abilities of Integration Specialists in importing data from external sources such as CSV or Excel files. It also includes integrating external data sources using REST APIs while testing and debugging these integrations to ensure seamless data exchange.
- Topic 6: Managing Applications: This domain evaluates the expertise of Release Managers in downloading, installing, and managing applications. It includes using Delegated Development for source code management and reviews, as well as leveraging ServiceNow Git integration to handle source code effectively.
Free ServiceNow CAD Exam Actual Questions
Note: Premium Questions for CAD were last updated On Oct. 19, 2026 (see below)
What is the best practice related to using the Default Update Set for moving customizations between instances?
What is a characteristic of Modules?
In ServiceNow, Modules are navigation elements that provide access to various parts of the platform, such as forms, lists, reports, or other application components. They are organized within Application Menus to create a structured and intuitive navigation hierarchy.
Key characteristics of Modules:
Part of Application Menus: Every module is contained within an application menu. This organization helps users navigate to different areas of the platform efficiently. For instance, the 'Incident' application menu may contain modules like 'Create New' or 'All Incidents.'
Functionality: Modules can open various elements, including forms, lists, reports, or URLs. This flexibility allows modules to direct users to specific records, filtered lists, or external resources.
Association with Tables: While many modules are associated with specific tables (e.g., a module that displays a list of incidents is associated with the 'Incident' table), it's not a strict requirement. Some modules may link to external URLs or perform actions not directly tied to a table.
Access Control: Access to modules is controlled through roles. Administrators can define which user roles have visibility and access to specific modules, ensuring that users only see modules relevant to their responsibilities.
For example, a module named 'Active Incidents' under the 'Incident' application menu might display a list of all active incident records. Access to this module can be restricted to users with the 'itil' role, ensuring that only authorized personnel can view active incidents.
Which Application Access configuration field(s) are NOT available if the Can read configuration field is NOT selected?
'You must first select read access to grant any other API record operation.' https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/reference/r_TableApplicationAccessFields.html
The Application Access configuration fields control the access level for an application and its tables. The following Application Access configuration fields are not available if the Can read configuration field is not selected:
Can create. This field determines whether users can create records on the application tables.
Can update. This field determines whether users can update records on the application tables.
Can delete. This field determines whether users can delete records on the application tables.
These fields are not available because they depend on the Can read field, which determines whether users can view records on the application tables. If users cannot read records, they cannot create, update, or delete them either.
The following Application Access configuration fields are available regardless of the Can read configuration field:
All access to this table via web services. This field determines whether users can access the application tables using web services, such as REST or SOAP.
Allow configuration. This field determines whether users can configure the application tables, such as adding or modifying fields, views, or indexes.Reference:Application Access,Certified Application Developer (CAD) Learning Path
What are web services?
Web services are software systems that use standardized protocols and formats, such as XML and HTTP, to exchange data and messages between different applications or systems over the Internet or other networks12.Web services enable interoperability and integration among diverse software components, regardless of their programming languages, platforms, or architectures34.
Reference=1: What are Web Services?- GeeksforGeeks2: Web service - Wikipedia3: What are Web Services?- Online Tutorials Library4: What is a Web Service? | Webopedia
A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?
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