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ServiceNow CAD Exam - Topic 3 Question 112 Discussion

Posted by Aja on Jul 01, 2026 at 10:16 AM

Which objects can be used in Inbound Action scripts?

Suggested Answer: B

Inbound Action scripts are server-side scripts that run when an email is received by the system. They can use the current object to access the record that is created or updated by the email, and the email object to access the properties and methods of the email message. The previous and event objects are not available in Inbound Action scripts. The producer object is only available in Record Producer scripts, which are used to create records from a service catalog item.


Inbound Action scripts

[Record Producer scripts]

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24 comments · newest first
AR
Arlette 3 days ago
A seems right, but what about C) current and event?
DE
Desmond 8 days ago
I feel like B) current and email makes sense too.
AD
Adelle 14 days ago
I think it's A) current and previous.
AM
Amina 19 days ago
D might be overlooked but important.
EL
Elke 24 days ago
C could be useful in certain contexts.
CH
Cherry 29 days ago
B is more specific to emails.
JA
Janine 1 month ago
A covers a lot of scenarios.
AM
Amina 1 month ago
Producer is key for managing inbound data.
EL
Elke 1 month ago
Events can trigger actions, so C is valid.
CH
Cherry 2 months ago
Email could be crucial for inbound actions.
JA
Janine 2 months ago
Previous is often used in scripts.
AM
Amina 2 months ago
I lean towards D) current and producer.
EL
Elke 2 months ago
A seems right, but what about C) current and event?
CH
Cherry 2 months ago
I feel like B) current and email makes sense too.
JA
Janine 3 months ago
I think it's A) current and previous.
GE
Genevieve 3 months ago
I’m surprised there’s no option for current and producer!
FR
France 3 months ago
Definitely A) current and previous, no doubt about it!
AM
Amber 3 months ago
Wait, can you really use current and event? That seems off.
IN
Inocencia 3 months ago
I think B) current and email makes more sense.
AL
Aleisha 3 months ago
A) current and previous is correct!
RE
Renea 4 months ago
I'm leaning towards D) current and producer, but I don't have a strong memory of that topic. It’s confusing!
GU
Gussie 4 months ago
I feel like we discussed current and event in one of the practice questions, so could it be C)?
BR
Britt 4 months ago
I remember something about inbound actions, but I can't recall if email is included. Maybe it's B) current and email?
MA
Maxima 4 months ago
I think the answer might be A) current and previous, but I'm not completely sure. We practiced something similar in class.
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