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ServiceNow CAD Exam - Topic 3 Question 102 Discussion
Topic #: 3
When debugging Email Notifications, what must you check on a user record?
Choose 2 answers
Ensuring that users receive email notifications in ServiceNow requires verifying specific attributes on the user record:
A . The Email field must have a valid value: This is correct. The Email field should contain a valid email address, as notifications are sent to the address specified in this field.
B . The user must not be locked out: While it's important for user access, being locked out does not directly impact the sending of email notifications.
C . The First name and Last name fields must have values: These fields are for identification purposes and do not affect email notification delivery.
D . Active must be true: This is correct. Only active users are eligible to receive email notifications. If a user is marked as inactive, notifications will not be sent to them.
E . Delegation must be enabled: Delegation pertains to assigning responsibilities to another user and does not influence the receipt of email notifications.
For effective email notification delivery, always ensure that the user's Email field contains a valid address and that the Active field is set to true.
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