ServiceNow CAD Exam - Topic 3 Question 102 Discussion

Actual exam question for ServiceNow's CAD exam

Question #: 102
Topic #: 3

[All CAD Questions]

When debugging Email Notifications, what must you check on a user record?

Choose 2 answers

AThe Email field must have a valid value.

BThe user must not be locked out.

CThe First name and Last name fields must have values.

DActive must be true.

EDelegation must be enabled.

Show Suggested Answer

Suggested Answer: A, D

Ensuring that users receive email notifications in ServiceNow requires verifying specific attributes on the user record:

A . The Email field must have a valid value: This is correct. The Email field should contain a valid email address, as notifications are sent to the address specified in this field.

B . The user must not be locked out: While it's important for user access, being locked out does not directly impact the sending of email notifications.

C . The First name and Last name fields must have values: These fields are for identification purposes and do not affect email notification delivery.

D . Active must be true: This is correct. Only active users are eligible to receive email notifications. If a user is marked as inactive, notifications will not be sent to them.

E . Delegation must be enabled: Delegation pertains to assigning responsibilities to another user and does not influence the receipt of email notifications.

For effective email notification delivery, always ensure that the user's Email field contains a valid address and that the Active field is set to true.

by Tenesha at Nov 24, 2025, 12:25 PM

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Jolene

17 days ago

Wait, do we really need both names filled in? Seems odd.

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Lashon

22 days ago

I think B is important too, can't send if they're locked out!

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Adaline

27 days ago

A and D are definitely the ones to check.

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Nicholle

1 month ago

Haha, I bet the person who wrote this question has had to debug a lot of email notifications!

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Adaline

1 month ago

D and E? What is this, a trick question?

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Denny

1 month ago

I always forget to check the Email field. Good thing it's one of the options!

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Stephanie

2 months ago

I’m leaning towards A and D, but I vaguely remember something about delegation being relevant in some cases.

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Leatha

2 months ago

I feel like the user being locked out might be important too, but I can't recall if it directly affects email notifications.

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Antonio

2 months ago

I remember practicing a question where the user had to be active for notifications to work, so I think "Active must be true" is one of the answers.

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Zena

2 months ago

I think we definitely need to check if the Email field has a valid value, but I'm not sure about the second option.

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Justine

2 months ago

The key things are the Email and lockout status, for sure. I'll focus on those and not worry too much about the other fields.

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Helga

2 months ago

I'm a bit confused - do I need to check the First and Last name fields too? Or is that not as important?

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Milly

3 months ago

I think A and D are crucial. Valid email and active status matter.

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Clorinda

3 months ago

A and B are the correct answers.

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Carlee

3 months ago

I think I need to check the Email, lockout, and Active fields. Delegation doesn't seem as relevant here.

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Cristen

3 months ago

Definitely A and B. Locked users can't receive notifications.

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Amber

4 months ago

Okay, so I need to look at the Email, lockout status, and Active field. Got it. I'll make sure to check those carefully.

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Ashley

4 months ago

Hmm, I think I need to check the Email field and whether the user is locked out. Those seem like the most important things.

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Karrie

3 months ago

I agree, checking the Email field is crucial.

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