Free ServiceNow CIS-ITSM Exam Dumps and CIS-ITSM Exam Questions

Question No: 51

MultipleChoice

The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be 'No' and will change to 'Yes' if any related opportunity is successfully closed as won.

What can an administrator do to meet this requirement?

Options

AConfigure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won.

BUse an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won.

CUse a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won.

DConfigure Current Customer as a text field and use an approval process to recalculate its value.

Question No: 52

MultipleChoice

How can an administrator ensure article managers use specified values for custom article fields?

Options

ACreate a formula field on the article.

BRequire a field on the page layout.

CUse field dependencies on article types.

DCreate different article types for different requirements.

Question No: 53

MultipleChoice

Which three actions can occur when an administrator clicks 'Save' after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)

Options

AUsers are temporarily locked out of their ability to access articles.

BUsers may temporarily experience performance issues when searching for articles.

CThe contents of the category drop-down menu change.

DThe articles and questions visible to users change.

EThe history of article usage is reset to zero utilization.

Question No: 54

MultipleChoice

A user has a profile with read-only permissions for the case object.

How can the user be granted edit permission for cases?

Options

ACreate a permission set with edit permissions for the case object.

BCreate a sharing rule on the case object with read/write level of access.

CCreate a public group with edit permissions for the case object.

DAdd the user in a role hierarchy above users with edit permissions on the case object.

Question No: 55

MultipleChoice

What are three capabilities of Collaborative Forecasting? (Choose three.)

Options

ARename categories

BForecast using opportunity splits

COverlay quota

DAdd categories

ESelect a default forecast currency setting

Question No: 56

MultipleChoice

Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)

Options

AData Loader

BSalesforce Extensions for Visual Studio Code

CChange sets

DAnt Migration Tool

Question No: 57

MultipleChoice

An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.

How can the administrator meet this requirement?

Options

ACreate a developer sandbox.

BCreate a configuration-only sandbox.

CCreate a metadata sandbox.

DCreate a full sandbox.

Question No: 58

MultipleChoice

Which table does the "Knowledge Base" table extend from?

Options

Atask

BNone of the listed answers

Ckb_knowledge_core

Dkb_knowledge

Question No: 59

MultipleChoice

What will be the new state once you click on the "Start Fix" button in the problem form?

Options

ARoot Cause Analysis

BAssess

CIn Progress

DFix in progress

Question No: 60

MultipleChoice

What is the purpose of "reassignment_count" field in incident table?

Options

AIt stores the number of times the 'Assigned to' value changed.

BIt stored the number of times the incident was reassigned to the caller.

CIt stores the number of times the 'Assignment group' value changed.

DIt stored the number of times the incident was reopened by the caller.