SDI Exam SD0-401 Topic 3 Question 105 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 105
Topic #: 3

When one of your customers has attempted to resolve their own problem, what is a best practice for encouraging and praising their efforts?

AAsk them questions about what they have done.

BChuckle quietly to yourself.

CShare the story with your colleagues.

DTell them it was a good effort, but that they are wrong.

Show Suggested Answer

Suggested Answer: A

by Dawne at Jan 11, 2025, 07:16 PM

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Ronald

4 months ago

I think telling them it was a good effort, but that they are wrong, could be demotivating. It's important to acknowledge their efforts first.

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Marguerita

4 months ago

Option B is just asking for trouble. Imagine if the customer heard you chuckling - they'd probably never try to fix their own problems again!

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Raina

4 months ago

I don't know about you, but I'd much rather be praised for my problem-solving skills than laughed at. Option A is the way to go.

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Gayla

4 months ago

I agree with Denny, it shows that you value their efforts and want to understand their thought process.

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Laurel

4 months ago

Telling them it was a good effort, but they're wrong? That's just plain rude. We should be building up our customers, not putting them down.

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Jesusita

4 months ago

C) Share the story with your colleagues.

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Salome

4 months ago

A) Ask them questions about what they have done.

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Mattie

4 months ago

Sharing the story with your colleagues could be a good way to learn from the experience, but I wouldn't do that without the customer's consent. That could be seen as unprofessional.

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Roosevelt

3 months ago

Customer Service Rep: It helps us understand your perspective better.

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Nan

3 months ago

Customer: I appreciate when customer service reps ask me about what I've tried before.

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Derick

3 months ago

C) Share the story with your colleagues.

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Joni

4 months ago

A) Ask them questions about what they have done.

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Denny

4 months ago

I think the best practice is to ask them questions about what they have done.

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Narcisa

5 months ago

Chuckling quietly to yourself? Definitely not a good idea. That would just make the customer feel silly for trying to fix the issue on their own.

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Erick

5 months ago

I think asking them questions about what they've done is a great way to encourage and praise their efforts. It shows you're interested in their problem-solving process.

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Fernanda

4 months ago

A) Ask them questions about what they have done.

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Bulah

4 months ago

B) Chuckle quietly to yourself.

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Abel

5 months ago

A) Ask them questions about what they have done.

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