SDI Exam SD0-401 Topic 3 Question 96 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 96
Topic #: 3

[All SD0-401 Questions]

What is the best reason for providing status updates to your customers?

AProviding status updates demonstrates sympathy for the customer.

BProviding status updates ensures that you control the call.

CProviding status updates is required by the SLA.

DProviding status updates reduces the number of inbound calls.

Show Suggested Answer

Suggested Answer: A

by Elbert at Sep 12, 2024, 12:51 PM

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Joye

2 days ago

Status updates are crucial for customer satisfaction. It shows you care about their experience, not just controlling the call.

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Paulina

3 days ago

Providing status updates to customers helps build trust and transparency. It's the right thing to do, not just a requirement.

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Jade

7 days ago

I think D) Providing status updates reduces the number of inbound calls is also important. It can prevent customers from calling in to check on their issue.

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Kaitlyn

10 days ago

I agree with Derrick. Customers appreciate knowing what's going on with their issue.

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Derrick

13 days ago

I think the best reason is A) Providing status updates demonstrates sympathy for the customer.

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