SDI Exam SD0-401 Topic 3 Question 93 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 93
Topic #: 3

[All SD0-401 Questions]

Which statement best illustrates the concept of providing consistent service?

AAnswer all calls within 15 seconds or 3 rings.

BEscalate all calls within 10 minutes if no answer is available.

CGive each customer an answer on first contact.

DProvide all callers with the same quality of service.

Show Suggested Answer

Suggested Answer: D

by Shawnee at Jul 13, 2024, 12:45 AM

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Elmer

4 months ago

Option C is tempting, but I think D is the way to go. Consistency is key, and making sure everyone gets the same great service should be the top priority.

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Elinore

2 months ago

D) Provide all callers with the same quality of service.

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Isabelle

3 months ago

B) Escalate all calls within 10 minutes if no answer is available.

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Nickie

3 months ago

A) Answer all calls within 15 seconds or 3 rings.

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Kattie

4 months ago

Ha! Option B sounds like a recipe for frustrated customers and angry managers. Escalating calls after 10 minutes? That's a surefire way to get the phone slammed down on you.

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Lucy

4 months ago

C) Give each customer an answer on first contact.

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Dahlia

4 months ago

A) Answer all calls within 15 seconds or 3 rings.

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Sabra

4 months ago

I agree, D is the best choice. Treating every customer equally and ensuring they receive the same high-quality service is essential for a consistent customer experience.

upvoted 0 times