SDI Exam SD0-401 Topic 3 Question 57 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 57
Topic #: 3

What is a best practice for call management?

AListen to the customer description of the Incident.

BProvide the customer with details of the SLA.

CAsk the customer for a written communication.

DUse the CRM system to guide the call.

Show Suggested Answer

Suggested Answer: A

by Barbra at Aug 18, 2022, 03:43 PM

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