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SDI SD0-401 Exam - Topic 3 Question 47 Discussion

What is a best practice to follow when closing an Incident?
B) Set the customer expectations for the follow-up.
A) Provide the customer with a satisfaction survey.
C) Tell the customer not to call again.
D) Use formal business language.

SDI SD0-401 Exam - Topic 3 Question 47 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 47
Topic #: 3
[All SD0-401 Questions]

What is a best practice to follow when closing an Incident?

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Suggested Answer: B

by Carmen at May 09, 2022, 11:50 PM

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Ceola
11 months ago
I thought everyone knew about A, surprised it’s even a question!
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Esteban
11 months ago
Formal language can be a bit stiff, D isn’t always necessary.
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Toshia
11 months ago
Wait, C? Who would say that to a customer?
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Bettye
12 months ago
A is a must! Surveys help improve service.
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Minna
12 months ago
Definitely agree with B, setting expectations is key!
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Glen
12 months ago
Using formal business language might be necessary, but I wonder if it really impacts the incident closure process.
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Stephen
12 months ago
I feel like telling the customer not to call again is definitely not a good practice, but I can't recall why exactly.
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Francoise
12 months ago
I remember a practice question that emphasized setting customer expectations for follow-up. That seems like a solid approach.
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France
1 year ago
I think providing a satisfaction survey is important, but I'm not sure if it's the best practice for closing an incident.
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Elfriede
1 year ago
Hmm, I'm not sure about this one. I know we need to be careful with user input, but I'm not familiar with the different sanitization methods in Apex. I'll have to think this through carefully.
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Huey
1 year ago
I'm a bit unsure about this one. Is it really that simple to just add a new Service Resource to the Crew? Wouldn't that require updating the Service Appointment itself? I'll have to think this through carefully.
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Theola
1 year ago
Didn't we talk about how FHRP balances traffic? It seems like load balancing could be beneficial, but I can't recall if that was its main purpose.
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