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SDI SD0-401 Exam - Topic 3 Question 23 Discussion

Which Service Desk process provides a framework for collaboration, provides information to customers, and lowers the overall cost of support?
B) Knowledge management.
A) Incident management.
C) Problem management.
D) Staff management.

SDI SD0-401 Exam - Topic 3 Question 23 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 23
Topic #: 3
[All SD0-401 Questions]

Which Service Desk process provides a framework for collaboration, provides information to customers, and lowers the overall cost of support?

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Suggested Answer: B

by Fernanda at May 05, 2022, 10:37 AM

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Geoffrey
10 months ago
Not sure about that, seems like all of them could fit!
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Elin
10 months ago
Knowledge management lowers costs by reducing repetitive queries.
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Roy
11 months ago
Wait, is Problem management really not the answer here?
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Dusti
11 months ago
I disagree, I think Incident management is more about collaboration.
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Kendra
11 months ago
Definitely Knowledge management! It’s all about sharing info.
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Marsha
11 months ago
I practiced a similar question, and I think Knowledge management was highlighted as key for customer information and reducing costs.
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Benton
11 months ago
I feel like Problem management could also fit, but it seems more focused on identifying root causes rather than directly lowering support costs.
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Jimmie
11 months ago
I think the answer might be Knowledge management since it focuses on sharing information and collaboration.
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Eladia
11 months ago
I'm not entirely sure, but I remember something about Incident management being more about resolving issues rather than providing a framework for collaboration.
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Glory
11 months ago
This one seems pretty straightforward. I think the answer is B - make changes to meet the instructor's preferences. The question is asking what the instructor's role is not, so the answer that doesn't fit is the one about the instructor's preferences.
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Trinidad
12 months ago
This seems like a straightforward question about financial management. I'll carefully review the options and think through the key concepts to determine the correct answer.
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Madonna
12 months ago
This question seems straightforward, I think I can match the measurements to the environments pretty easily.
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Chantell
12 months ago
I think I can handle this one. Equivalence partitioning is all about identifying the different input classes, so I'll need to carefully analyze the specification to find them.
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Nan
12 months ago
Based on my understanding of network protocols, I believe the correct answer is C. OTN is the protocol that encrypts the payload for the 10G Wire Speed Encryption line card.
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