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SDI SD0-401 Exam - Topic 3 Question 18 Discussion

What is a best practice for keeping the customer attention focused on the resolution?
C) Suggest that the customer writes down the steps.
A) Ask the customer to call back later.
B) Offer to send the customer an e-mail with the steps.
D) Tell the customer to concentrate.

SDI SD0-401 Exam - Topic 3 Question 18 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 18
Topic #: 3
[All SD0-401 Questions]

What is a best practice for keeping the customer attention focused on the resolution?

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Suggested Answer: C

by Katina at May 09, 2022, 08:39 PM

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Lynelle
9 months ago
Suggesting they write down steps is definitely a good practice.
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Luisa
10 months ago
Surprised that asking them to call back is even an option!
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Lavina
10 months ago
Telling them to concentrate? Really?
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Garry
10 months ago
Agree! Writing things down helps too.
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Pearlene
10 months ago
I think offering to send an email is a solid choice.
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Marti
10 months ago
Telling the customer to concentrate seems a bit dismissive. I feel like there should be a more supportive way to keep their attention on the resolution.
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Hortencia
10 months ago
Suggesting that the customer writes down the steps sounds familiar. I think it could help them remember, but I’m not completely confident it’s the best practice.
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Janessa
10 months ago
I think keeping the customer engaged is really important, but I'm not sure if asking them to call back later is a good idea. That feels like a way to lose their attention.
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Elouise
10 months ago
I remember practicing a question about sending follow-up emails. Offering to send an email with steps might be a good option, but I wonder if it really keeps them focused in the moment.
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Angelica
11 months ago
Hmm, I'm not sure about the details of indoor distributed APs. I'll need to think this through carefully.
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Gilberto
11 months ago
This seems straightforward enough. I'm pretty sure the access tokens expire after 24 hours, so I'll go with option A. It's important to remember the details around authentication when working with APIs.
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