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SDI Exam SD0-401 Topic 3 Question 112 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 112
Topic #: 3
[All SD0-401 Questions]

What type of question will best encourage a customer to talk more about their Incident?

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Suggested Answer: B

by Albina at Jun 16, 2025, 06:40 AM

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Shayne
1 months ago
Ooh, this one's a toughie. But I'm gonna have to go with B. Open questions. You want the customer to feel heard and understood, not like they're just checking boxes.
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Blair
1 months ago
Ah, the age-old debate: open vs. closed questions. I say, why not a mix? Throw in a few personal questions to break the ice, then let the customer take the lead with open-ended ones.
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Gerri
4 days ago
B) Open questions.
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Louvenia
16 days ago
A) Closed questions.
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Ronny
1 months ago
Technical questions? What is this, a pop quiz? I'm looking for the answer that's going to get the customer talking, not confuse them further.
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Lindsey
20 days ago
B) Open questions.
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Meaghan
22 days ago
A) Closed questions.
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Franchesca
28 days ago
B) Open questions.
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Arthur
1 months ago
I prefer closed questions, they are more direct and to the point.
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Adelle
2 months ago
I agree with Vicki, open questions allow for more detailed responses.
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Jackie
2 months ago
I'm gonna have to go with option B. Open questions are the way to go - you want the customer to feel like they're having a conversation, not just answering a questionnaire.
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Serina
1 months ago
Closed questions just lead to yes or no answers.
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An
1 months ago
I agree, open questions allow for more detailed responses.
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Reena
2 months ago
I think open questions are the way to go. You really want the customer to open up and share more details about the incident.
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Cyril
1 months ago
Personal questions are not appropriate in a professional setting.
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Valentin
1 months ago
Technical questions might be too specific and overwhelm the customer.
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Edgar
1 months ago
Closed questions might limit the information we get from the customer.
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Lilli
2 months ago
I agree, open questions allow for more detailed responses.
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Vicki
2 months ago
I think open questions would be best.
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