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SDI SD0-401 Exam - Topic 3 Question 112 Discussion

What type of question will best encourage a customer to talk more about their Incident?
B) Open questions.
A) Closed questions.
C) Technical questions.
D) Personal questions.

SDI SD0-401 Exam - Topic 3 Question 112 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 112
Topic #: 3
[All SD0-401 Questions]

What type of question will best encourage a customer to talk more about their Incident?

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Suggested Answer: B

by Albina at Jun 16, 2025, 06:40 AM

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Freeman
8 months ago
I thought personal questions might help too!
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Thurman
8 months ago
Totally agree, they really get people talking.
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Miles
8 months ago
Open questions encourage more detailed responses for sure.
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Isaiah
9 months ago
Are we sure closed questions don’t work sometimes?
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Elenora
9 months ago
Open questions are the way to go!
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Mica
9 months ago
Personal questions seem too intrusive for this context. I think it’s definitely about encouraging dialogue, so open questions make sense.
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Augustine
9 months ago
I’m a bit confused. I feel like technical questions could also lead to more detail, but maybe that’s not what they’re asking for?
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Cory
9 months ago
I remember a similar question where we discussed how closed questions can limit responses. So, I’m leaning towards open questions too.
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Gail
10 months ago
I think open questions are the way to go here, but I'm not completely sure. We practiced a lot with those in class.
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Bernadine
10 months ago
I think the key here is to use open-ended questions that allow the customer to explain the incident in their own words. That's going to give you the most insight into what really happened.
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Sean
10 months ago
Open questions for sure! That's the best way to encourage the customer to really open up and give you all the details about what happened. Closed questions would just lead to short answers.
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Hershel
10 months ago
Hmm, I'm a bit unsure here. I know open questions are good for getting more information, but I'm not totally sure if that's the best approach for this type of situation. I'll have to think it through a bit more.
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Yvette
10 months ago
This seems like a pretty straightforward question. I'd go with open questions to get the customer talking more about the incident.
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Shayne
1 year ago
Ooh, this one's a toughie. But I'm gonna have to go with B. Open questions. You want the customer to feel heard and understood, not like they're just checking boxes.
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Blair
1 year ago
Ah, the age-old debate: open vs. closed questions. I say, why not a mix? Throw in a few personal questions to break the ice, then let the customer take the lead with open-ended ones.
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Brock
11 months ago
I agree, starting with personal questions can definitely help build rapport with the customer.
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Helga
11 months ago
Mixing it up with a combination of open and personal questions sounds like a great approach.
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Scarlet
11 months ago
D) Personal questions.
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Tamra
11 months ago
C) Technical questions.
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Gerri
1 year ago
B) Open questions.
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Louvenia
1 year ago
A) Closed questions.
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Ronny
1 year ago
Technical questions? What is this, a pop quiz? I'm looking for the answer that's going to get the customer talking, not confuse them further.
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Lindsey
1 year ago
B) Open questions.
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Meaghan
1 year ago
A) Closed questions.
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Franchesca
1 year ago
B) Open questions.
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Arthur
1 year ago
I prefer closed questions, they are more direct and to the point.
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Adelle
1 year ago
I agree with Vicki, open questions allow for more detailed responses.
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Jackie
1 year ago
I'm gonna have to go with option B. Open questions are the way to go - you want the customer to feel like they're having a conversation, not just answering a questionnaire.
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Serina
1 year ago
Closed questions just lead to yes or no answers.
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An
1 year ago
I agree, open questions allow for more detailed responses.
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Reena
1 year ago
I think open questions are the way to go. You really want the customer to open up and share more details about the incident.
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Cyril
1 year ago
Personal questions are not appropriate in a professional setting.
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Valentin
1 year ago
Technical questions might be too specific and overwhelm the customer.
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Edgar
1 year ago
Closed questions might limit the information we get from the customer.
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Lilli
1 year ago
I agree, open questions allow for more detailed responses.
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Vicki
1 year ago
I think open questions would be best.
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