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SDI SD0-401 Exam - Topic 3 Question 103 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 103
Topic #: 3

[All SD0-401 Questions]

Lost business and low customer satisfaction are the most likely result of an increase in:

AAgent availability.

BCalls abandoned before answered.

CProductivity.

DTalk time.

Show Suggested Answer

Suggested Answer: B

by Vilma at Nov 14, 2024, 01:51 PM

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Tammara

10 months ago

Surprised to see B as the answer, really?

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Marva

10 months ago

Wait, how does talk time affect customer satisfaction?

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Joseph

11 months ago

C is not the problem, productivity usually helps!

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Lashawn

11 months ago

I disagree, I think A could lead to better service.

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Catalina

11 months ago

Definitely B, abandoned calls are a huge issue.

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Mozell

11 months ago

I remember discussing how agent availability usually helps, so it can't be A. But I’m still a bit confused about the other options.

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Romana

12 months ago

I practiced a similar question where low customer satisfaction was linked to call abandonment, so I'm leaning towards B as well.

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Whitney

12 months ago

I'm not so sure about that. I feel like it could also be related to D, talk time, but I can't recall the details.

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Billi

12 months ago

I think the answer might be B, calls abandoned before answered. I remember studying how that can lead to customer frustration.

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Darrin

12 months ago

Alright, time to put on my thinking cap. I'm going to carefully consider each option and make sure I select the right answer.

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Cyndy

12 months ago

I've got a good feeling about this. I think the answer is B - calls abandoned before answered. That's going to lead to lost business and low customer satisfaction.

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Paz

12 months ago

I'm a bit confused on this one. I'll have to review the material again to make sure I understand the concepts.

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Melinda

12 months ago

Okay, let's see. I'm pretty sure the answer is B, calls abandoned before answered. That makes the most sense to me.

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Amie

1 year ago

Hmm, this one seems tricky. I'll need to think it through carefully.

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Kanisha

2 years ago

B) Calls abandoned before answered. The sound of a dead line is music to my ears. Not really, but you get the point.

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Lisha

2 years ago

B) Calls abandoned before answered.

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Jonelle

2 years ago

A) Agent availability.

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Lovetta

2 years ago

I'm going with B. Nothing says 'we value your business' like letting calls go to voicemail.

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Glory

2 years ago

Definitely B. Nothing like an abandoned call to make a customer feel valued, am I right?

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Teri

2 years ago

D) Talk time.

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Vallie

2 years ago

C) Productivity.

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Stefania

2 years ago

B) Calls abandoned before answered.

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Bambi

2 years ago

A) Agent availability.

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Elli

2 years ago

But if customers are hanging up before their calls are answered, it will definitely lead to lost business and low customer satisfaction.

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Catalina

2 years ago

I disagree, I believe the answer is A) Agent availability.

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Werner

2 years ago

B) Calls abandoned before answered. That's a no-brainer, customers hate being left on hold.

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Marta

2 years ago

C) Productivity.

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Beatriz

2 years ago

B) Calls abandoned before answered.

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Pedro

2 years ago

A) Agent availability.

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Elli

2 years ago

I think the answer is B) Calls abandoned before answered.

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