SDI SD0-401 Exam - Topic 3 Question 103 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 103
Topic #: 3

[All SD0-401 Questions]

Lost business and low customer satisfaction are the most likely result of an increase in:

AAgent availability.

BCalls abandoned before answered.

CProductivity.

DTalk time.

Show Suggested Answer

Suggested Answer: B

by Vilma at Nov 14, 2024, 01:51 PM

Limited Time Offer

25%

Off

Get Premium SD0-401 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Tammara

5 months ago

Surprised to see B as the answer, really?

upvoted 0 times

...

Marva

5 months ago

Wait, how does talk time affect customer satisfaction?

upvoted 0 times

...

Joseph

5 months ago

C is not the problem, productivity usually helps!

upvoted 0 times

...

Lashawn

5 months ago

I disagree, I think A could lead to better service.

upvoted 0 times

...

Catalina

6 months ago

Definitely B, abandoned calls are a huge issue.

upvoted 0 times

...

Mozell

6 months ago

I remember discussing how agent availability usually helps, so it can't be A. But I’m still a bit confused about the other options.

upvoted 0 times

...

Romana

6 months ago

I practiced a similar question where low customer satisfaction was linked to call abandonment, so I'm leaning towards B as well.

upvoted 0 times

...

Whitney

6 months ago

I'm not so sure about that. I feel like it could also be related to D, talk time, but I can't recall the details.

upvoted 0 times

...

Billi

6 months ago

I think the answer might be B, calls abandoned before answered. I remember studying how that can lead to customer frustration.

upvoted 0 times

...

Darrin

6 months ago

Alright, time to put on my thinking cap. I'm going to carefully consider each option and make sure I select the right answer.

upvoted 0 times

...

Cyndy

6 months ago

I've got a good feeling about this. I think the answer is B - calls abandoned before answered. That's going to lead to lost business and low customer satisfaction.

upvoted 0 times

...

Paz

6 months ago

I'm a bit confused on this one. I'll have to review the material again to make sure I understand the concepts.

upvoted 0 times

...

Melinda

6 months ago

Okay, let's see. I'm pretty sure the answer is B, calls abandoned before answered. That makes the most sense to me.

upvoted 0 times

...

Amie

6 months ago

Hmm, this one seems tricky. I'll need to think it through carefully.

upvoted 0 times

...

Kanisha

1 year ago

B) Calls abandoned before answered. The sound of a dead line is music to my ears. Not really, but you get the point.

upvoted 0 times

Lisha

1 year ago

B) Calls abandoned before answered.

upvoted 0 times

...

Jonelle

1 year ago

A) Agent availability.

upvoted 0 times

...

Lovetta

1 year ago

I'm going with B. Nothing says 'we value your business' like letting calls go to voicemail.

upvoted 0 times

...

Glory

1 year ago

Definitely B. Nothing like an abandoned call to make a customer feel valued, am I right?

upvoted 0 times

Teri

1 year ago

D) Talk time.

upvoted 0 times

...

Vallie

1 year ago

C) Productivity.

upvoted 0 times

...

Stefania

1 year ago

B) Calls abandoned before answered.

upvoted 0 times

...

Bambi

1 year ago

A) Agent availability.

upvoted 0 times

...

Elli

1 year ago

But if customers are hanging up before their calls are answered, it will definitely lead to lost business and low customer satisfaction.

upvoted 0 times

...

Catalina

1 year ago

I disagree, I believe the answer is A) Agent availability.

upvoted 0 times

...

Werner

1 year ago

B) Calls abandoned before answered. That's a no-brainer, customers hate being left on hold.

upvoted 0 times

Marta

1 year ago

C) Productivity.

upvoted 0 times

...

Beatriz

1 year ago

B) Calls abandoned before answered.

upvoted 0 times

...

Pedro

1 year ago

A) Agent availability.

upvoted 0 times

...

Elli

1 year ago

I think the answer is B) Calls abandoned before answered.

upvoted 0 times

...