SDI Exam SD0-401 Topic 2 Question 83 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 83
Topic #: 2

[All SD0-401 Questions]

What information must be logged for every Incident?

AA corrected version of the customer description of the Incident.

BA note about the customer preferred desk side technician.

CAny commitments made to the customer.

DYour opinion about the customer technical expertise.

Show Suggested Answer

Suggested Answer: A

by Elouise at Mar 17, 2024, 08:41 PM

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Tanja

26 days ago

I'd log the customer's coffee order, just in case they get hangry while waiting for their issue to be resolved. You know, keeping them caffeinated is key to a positive support experience.

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Juliann

2 days ago

C) Any commitments made to the customer.

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Dudley

10 days ago

A) A corrected version of the customer description of the Incident.

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Micheline

29 days ago

B) A note about the customer preferred desk side technician. Hmm, that's useful, but not the most important thing to log. I'd rather note any commitments made to keep the customer happy.

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Rodney

8 days ago

C) Any commitments made to the customer.

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Devorah

10 days ago

A) A corrected version of the customer description of the Incident.

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Arthur

2 months ago

A) A corrected version of the customer description of the Incident. Hah, as if the customer would let us do that! They'd never admit their description was wrong.

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Katie

3 days ago

C) B) A note about the customer preferred desk side technician.

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Ruby

7 days ago

B) C) Any commitments made to the customer.

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Esteban

1 months ago

A) A corrected version of the customer description of the Incident. Hah, as if the customer would let us do that! They'd never admit their description was wrong.

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Floyd

2 months ago

D) Your opinion about the customer technical expertise. Really? That's not relevant information for the incident log. It's unprofessional to include personal opinions.

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Salina

2 months ago

I believe we should also log a corrected version of the customer description of the Incident for accuracy.

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Olive

2 months ago

I agree with Daron. It's important to keep track of what was promised to the customer.

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Charlette

2 months ago

C) Any commitments made to the customer. This is the correct answer, as it's important to log all promises or agreements made to the customer for transparency and accountability.

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