SDI Exam SD0-401 Topic 2 Question 83 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 83
Topic #: 2

[All SD0-401 Questions]

What information must be logged for every Incident?

AA corrected version of the customer description of the Incident.

BA note about the customer preferred desk side technician.

CAny commitments made to the customer.

DYour opinion about the customer technical expertise.

Show Suggested Answer

Suggested Answer: A

by Elouise at Mar 17, 2024, 08:41 PM

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Arthur

12 days ago

A) A corrected version of the customer description of the Incident. Hah, as if the customer would let us do that! They'd never admit their description was wrong.

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Esteban

5 days ago

A) A corrected version of the customer description of the Incident. Hah, as if the customer would let us do that! They'd never admit their description was wrong.

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Floyd

15 days ago

D) Your opinion about the customer technical expertise. Really? That's not relevant information for the incident log. It's unprofessional to include personal opinions.

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Salina

22 days ago

I believe we should also log a corrected version of the customer description of the Incident for accuracy.

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Olive

23 days ago

I agree with Daron. It's important to keep track of what was promised to the customer.

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Charlette

26 days ago

C) Any commitments made to the customer. This is the correct answer, as it's important to log all promises or agreements made to the customer for transparency and accountability.

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Charlena

5 days ago

B) A note about the customer preferred desk side technician.

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Talia

13 days ago

A) A corrected version of the customer description of the Incident.

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Daron

1 months ago

I think the information about any commitments made to the customer must be logged.

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