SDI Exam SD0-401 Topic 2 Question 82 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 82
Topic #: 2

[All SD0-401 Questions]

What is a best practice for assigning a priority level for an Incident?

AAssign a priority level based on how much the customer complains.

BAssign a priority level based on how well you know the caller.

CAssign a priority level based on the business impact of the Incident.

DAssign a priority level based on the number of PCs in the department.

Show Suggested Answer

Suggested Answer: D

by Geoffrey at Mar 08, 2024, 12:00 PM

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Art

3 months ago

Haha, I bet some people would try to get their issue prioritized by kissing up to the support team. 'Oh, you know me, I'm your best customer!' Nice try, but C is the correct answer here.

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Linsey

3 months ago

Yeah, C is the way to go. I'd hate to have my company's critical systems down just because the customer doesn't yell loud enough, you know?

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Ruthann

2 months ago

Knowing the caller should not determine the priority level of an Incident.

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Renay

2 months ago

Assigning priority based on customer complaints is not a reliable method.

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Jess

2 months ago

Definitely, we need to prioritize based on the impact to the company.

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Nenita

3 months ago

I agree, assigning priority based on business impact is crucial.

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Sue

4 months ago

I agree, C is the right choice. The priority should be determined by the actual impact on the business, not just by how much someone complains or who is reporting the incident.

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Deonna

3 months ago

Definitely, assigning priority based on business impact ensures that the most critical Incidents are addressed first.

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Curt

3 months ago

I agree, assigning priority based on the actual impact on the business makes the most sense.

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Norah

3 months ago

I think C is the best choice. The priority level should be based on the business impact of the Incident.

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Lashonda

4 months ago

Option C is definitely the correct answer. The priority level should be based on the business impact, not personal factors like the customer's complaints or how well you know the caller.

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