SDI Exam SD0-401 Topic 2 Question 82 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 82
Topic #: 2

[All SD0-401 Questions]

What is a best practice for assigning a priority level for an Incident?

AAssign a priority level based on how much the customer complains.

BAssign a priority level based on how well you know the caller.

CAssign a priority level based on the business impact of the Incident.

DAssign a priority level based on the number of PCs in the department.

Show Suggested Answer

Suggested Answer: D

by Geoffrey at Mar 08, 2024, 12:00 PM

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Art

11 days ago

Haha, I bet some people would try to get their issue prioritized by kissing up to the support team. 'Oh, you know me, I'm your best customer!' Nice try, but C is the correct answer here.

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Linsey

14 days ago

Yeah, C is the way to go. I'd hate to have my company's critical systems down just because the customer doesn't yell loud enough, you know?

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Sue

28 days ago

I agree, C is the right choice. The priority should be determined by the actual impact on the business, not just by how much someone complains or who is reporting the incident.

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Deonna

2 days ago

Definitely, assigning priority based on business impact ensures that the most critical Incidents are addressed first.

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Curt

15 days ago

I agree, assigning priority based on the actual impact on the business makes the most sense.

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Norah

18 days ago

I think C is the best choice. The priority level should be based on the business impact of the Incident.

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2 months ago

I think the best practice is to assign a priority level based on the business impact of the Incident.

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