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SDI Exam SD0-401 Topic 2 Question 82 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 82
Topic #: 2
[All SD0-401 Questions]

What is a best practice for assigning a priority level for an Incident?

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Suggested Answer: D

Contribute your Thoughts:

Art
11 days ago
Haha, I bet some people would try to get their issue prioritized by kissing up to the support team. 'Oh, you know me, I'm your best customer!' Nice try, but C is the correct answer here.
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Linsey
14 days ago
Yeah, C is the way to go. I'd hate to have my company's critical systems down just because the customer doesn't yell loud enough, you know?
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Sue
28 days ago
I agree, C is the right choice. The priority should be determined by the actual impact on the business, not just by how much someone complains or who is reporting the incident.
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Deonna
2 days ago
Definitely, assigning priority based on business impact ensures that the most critical Incidents are addressed first.
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Curt
15 days ago
I agree, assigning priority based on the actual impact on the business makes the most sense.
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Norah
18 days ago
I think C is the best choice. The priority level should be based on the business impact of the Incident.
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Lashonda
2 months ago
Option C is definitely the correct answer. The priority level should be based on the business impact, not personal factors like the customer's complaints or how well you know the caller.
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Rima
25 days ago
Definitely, it ensures that the most critical Incidents are addressed first.
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Pura
1 months ago
I agree, assigning a priority level based on the business impact is the most important.
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Lindsey
2 months ago
I disagree. I think we should assign priority based on how much the customer complains. Customer satisfaction is important too.
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Keneth
2 months ago
I agree with Paris. Assigning priority based on business impact ensures that critical issues are addressed first.
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Paris
2 months ago
I think the best practice is to assign a priority level based on the business impact of the Incident.
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