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SDI SD0-401 Exam - Topic 2 Question 62 Discussion

Which of the following is a common quality assurance practice in a Service Desk?
B) Call monitoring.
A) Automatic Incident numbering.
C) Employee satisfaction surveys.
D) Time management audits.

SDI SD0-401 Exam - Topic 2 Question 62 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 62
Topic #: 2
[All SD0-401 Questions]

Which of the following is a common quality assurance practice in a Service Desk?

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Suggested Answer: B

by Malcolm at Dec 11, 2022, 06:29 AM

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Vonda
7 months ago
Surprised that time management audits are even a thing in Service Desks.
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Marci
7 months ago
Totally agree with call monitoring! It's essential.
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Paulene
7 months ago
Employee satisfaction surveys? Really? That seems off.
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Jina
8 months ago
I think automatic incident numbering is more common.
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Tandra
8 months ago
Call monitoring is definitely a standard practice.
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Krystal
8 months ago
I’m a bit confused; I thought time management audits were more about efficiency than quality assurance. I guess I need to review that section again.
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Lourdes
8 months ago
Employee satisfaction surveys could be important, but I’m leaning towards call monitoring since it directly impacts service quality.
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Dulce
8 months ago
I remember practicing questions about quality assurance, and I feel like automatic incident numbering was mentioned a lot, but it seems less focused on quality.
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Kristofer
8 months ago
I think call monitoring is a key practice for quality assurance, but I’m not entirely sure if it’s the most common one.
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Margart
8 months ago
I'm a bit confused on this one. I know the Certificate Manager can handle automatic certificate refreshes, but I'm not sure about the default behavior. I'll have to read the question more carefully and think it through.
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Carey
8 months ago
A Spike sounds like the right approach here. It allows the team to quickly explore different ideas and solutions without getting bogged down.
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Micaela
8 months ago
For some reason, I'm leaning towards Bidirectional PIM. I feel like we did a practice question on that.
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