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SDI SD0-401 Exam - Topic 2 Question 58 Discussion

What is a best practice for handling calls related to non-supported items?
C) Let the customer know who they should contact and how they should do so.
A) Hang up on the customer.
B) Inform the customer that it is against company policy to help.
D) Provide support to the customer anyway.

SDI SD0-401 Exam - Topic 2 Question 58 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 58
Topic #: 2
[All SD0-401 Questions]

What is a best practice for handling calls related to non-supported items?

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Suggested Answer: C

by Thurman at Sep 23, 2022, 02:02 AM

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Helaine
11 months ago
Company policy should always be followed, so B makes sense too.
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Amber
11 months ago
Informing them is good, but what if they get upset?
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Charlene
11 months ago
Isn't it surprising that some people think hanging up is acceptable?
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Richelle
11 months ago
I disagree, hanging up is just rude.
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Jose
11 months ago
Option C is definitely the way to go!
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Cecily
12 months ago
I’m a bit confused; I thought we were supposed to follow company policy strictly, but I also remember that helping customers is key.
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Glenn
12 months ago
I practiced a similar question, and I think it's important to guide the customer to the right contact instead of just saying we can't help.
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Bronwyn
12 months ago
I feel like option C is the right choice, but I vaguely recall something about company policy that might affect it.
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Dortha
12 months ago
I think I remember that we shouldn't just hang up on customers, but I'm not sure what the best response is.
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Florinda
12 months ago
Hmm, this one seems tricky. I'll need to think carefully about the BRIM solution and what objects could be used to create recurring fees.
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Johnna
12 months ago
Ah, this is a classic crypto question. I've got a good strategy for working through these types of problems.
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Amber
12 months ago
Okay, the key here is that the organization has Active Directory, RADIUS, and HSA SecurID. I'm pretty sure Workspace ONE Access Connector is the right choice to handle those integration requirements.
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Lili
12 months ago
Hmm, I'm not sure about this one. Is it about reducing the coupling in both cases, or increasing the coupling in one case? I'll have to review my notes on this design principle again before answering.
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