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What is a best practice for handling calls related to non-supported items?
Suggested Answer: C
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13 comments · newest first
HE
Helaine
12 months ago
Company policy should always be followed, so B makes sense too.
AM
Amber
12 months ago
Informing them is good, but what if they get upset?
CH
Charlene
1 year ago
Isn't it surprising that some people think hanging up is acceptable?
RI
Richelle
1 year ago
I disagree, hanging up is just rude.
JO
Jose
1 year ago
Option C is definitely the way to go!
CE
Cecily
1 year ago
I’m a bit confused; I thought we were supposed to follow company policy strictly, but I also remember that helping customers is key.
GL
Glenn
1 year ago
I practiced a similar question, and I think it's important to guide the customer to the right contact instead of just saying we can't help.
BR
Bronwyn
1 year ago
I feel like option C is the right choice, but I vaguely recall something about company policy that might affect it.
DO
Dortha
1 year ago
I think I remember that we shouldn't just hang up on customers, but I'm not sure what the best response is.
FL
Florinda
1 year ago
Hmm, this one seems tricky. I'll need to think carefully about the BRIM solution and what objects could be used to create recurring fees.
JO
Johnna
1 year ago
Ah, this is a classic crypto question. I've got a good strategy for working through these types of problems.
AM
Amber
1 year ago
Okay, the key here is that the organization has Active Directory, RADIUS, and HSA SecurID. I'm pretty sure Workspace ONE Access Connector is the right choice to handle those integration requirements.
LI
Lili
1 year ago
Hmm, I'm not sure about this one. Is it about reducing the coupling in both cases, or increasing the coupling in one case? I'll have to review my notes on this design principle again before answering.