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Which of the following techniques is the best one for reducing and eliminating conflict during a call?
Suggested Answer: B
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13 comments · newest first
FA
Fatima
12 months ago
Refraining from interruptions is a must for good communication!
BL
Blythe
1 year ago
I’m surprised that saying sorry is an option, feels insincere.
EU
Eura
1 year ago
Stopping the use of the customer's name? That sounds odd.
GL
Glen
1 year ago
Definitely agree, interrupting just makes it worse.
JO
Jolene
1 year ago
I think matching the customer attitude is key!
AL
Alishia
1 year ago
I’m a bit confused about telling the customer I feel sorry for them. It could come off as insincere, right?
JA
Jamie
1 year ago
Stopping the use of the customer's name seems counterintuitive to me. I feel like it might make them feel less valued.
RO
Royal
1 year ago
I remember practicing a question like this, and I think refraining from interrupting is really important for reducing conflict.
JO
Joanna
1 year ago
I think matching the customer attitude could be effective, but I'm not entirely sure if it's the best option.
LE
Lenora
1 year ago
This query seems pretty straightforward, but the timeout error is concerning. I'd start by trying to limit the number of fields returned to just the essentials.
RO
Rory
1 year ago
This question seems pretty straightforward. I think understanding the supplier's mark-up and margin can definitely provide valuable insights into their net profits.
MA
Mary
1 year ago
I feel pretty confident about this one. The question is clearly stating that the failover between the master and backup nodes needs to be done manually, so the answer is A, True.
RO
Roselle
1 year ago
Hmm, I'm a bit unsure about this. I'll need to review my notes on consolidation accounting to figure out which ratios would be affected.