SDI SD0-401 Exam - Topic 2 Question 3 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 3
Topic #: 2

[All SD0-401 Questions]

Which of the following techniques is the best one for reducing and eliminating conflict during a call?

AMatch the customer attitude.

BRefrain from interrupting the customer.

CStop using the customer name.

DTell the customer you feel sorry for them.

Show Suggested Answer

Suggested Answer: B

by Belen at May 05, 2022, 02:10 PM

Limited Time Offer

25%

Off

Get Premium SD0-401 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Fatima

4 months ago

Refraining from interruptions is a must for good communication!

upvoted 0 times

...

Blythe

4 months ago

I’m surprised that saying sorry is an option, feels insincere.

upvoted 0 times

...

Eura

4 months ago

Stopping the use of the customer's name? That sounds odd.

upvoted 0 times

...

Glen

4 months ago

Definitely agree, interrupting just makes it worse.

upvoted 0 times

...

Jolene

4 months ago

I think matching the customer attitude is key!

upvoted 0 times

...

Alishia

5 months ago

I’m a bit confused about telling the customer I feel sorry for them. It could come off as insincere, right?

upvoted 0 times

...

Jamie

5 months ago

Stopping the use of the customer's name seems counterintuitive to me. I feel like it might make them feel less valued.

upvoted 0 times

...

Royal

5 months ago

I remember practicing a question like this, and I think refraining from interrupting is really important for reducing conflict.

upvoted 0 times

...

Joanna

5 months ago

I think matching the customer attitude could be effective, but I'm not entirely sure if it's the best option.

upvoted 0 times

...

Lenora

5 months ago

This query seems pretty straightforward, but the timeout error is concerning. I'd start by trying to limit the number of fields returned to just the essentials.

upvoted 0 times

...

Rory

5 months ago

This question seems pretty straightforward. I think understanding the supplier's mark-up and margin can definitely provide valuable insights into their net profits.

upvoted 0 times

...

Mary

5 months ago

I feel pretty confident about this one. The question is clearly stating that the failover between the master and backup nodes needs to be done manually, so the answer is A, True.

upvoted 0 times

...

Roselle

5 months ago

Hmm, I'm a bit unsure about this. I'll need to review my notes on consolidation accounting to figure out which ratios would be affected.

upvoted 0 times

...