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SDI SD0-401 Exam - Topic 2 Question 3 Discussion

Which of the following techniques is the best one for reducing and eliminating conflict during a call?
B) Refrain from interrupting the customer.
A) Match the customer attitude.
C) Stop using the customer name.
D) Tell the customer you feel sorry for them.

SDI SD0-401 Exam - Topic 2 Question 3 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 3
Topic #: 2
[All SD0-401 Questions]

Which of the following techniques is the best one for reducing and eliminating conflict during a call?

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Suggested Answer: B

by Belen at May 05, 2022, 02:10 PM

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Fatima
10 months ago
Refraining from interruptions is a must for good communication!
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Blythe
10 months ago
I’m surprised that saying sorry is an option, feels insincere.
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Eura
11 months ago
Stopping the use of the customer's name? That sounds odd.
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Glen
11 months ago
Definitely agree, interrupting just makes it worse.
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Jolene
11 months ago
I think matching the customer attitude is key!
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Alishia
11 months ago
I’m a bit confused about telling the customer I feel sorry for them. It could come off as insincere, right?
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Jamie
11 months ago
Stopping the use of the customer's name seems counterintuitive to me. I feel like it might make them feel less valued.
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Royal
11 months ago
I remember practicing a question like this, and I think refraining from interrupting is really important for reducing conflict.
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Joanna
11 months ago
I think matching the customer attitude could be effective, but I'm not entirely sure if it's the best option.
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Lenora
12 months ago
This query seems pretty straightforward, but the timeout error is concerning. I'd start by trying to limit the number of fields returned to just the essentials.
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Rory
12 months ago
This question seems pretty straightforward. I think understanding the supplier's mark-up and margin can definitely provide valuable insights into their net profits.
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Mary
12 months ago
I feel pretty confident about this one. The question is clearly stating that the failover between the master and backup nodes needs to be done manually, so the answer is A, True.
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Roselle
12 months ago
Hmm, I'm a bit unsure about this. I'll need to review my notes on consolidation accounting to figure out which ratios would be affected.
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