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Which action is most likely to give the customer a positive impression of the Service Desk?
Suggested Answer: B
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12 comments · newest first
LA
Lai
12 months ago
Surprised that B isn't the top choice. Communication is everything!
AM
Amina
1 year ago
D is crucial for maintaining trust. Can't support everything!
JU
Julio
1 year ago
Really? Agreeing with customers even when they're wrong seems risky.
IN
India
1 year ago
I think C is important too. A reference number helps track issues.
SE
Sean
1 year ago
B is definitely the best option. Keeping customers in the loop is key!
MA
Maryann
1 year ago
Agreeing with customers seems risky, but I’ve seen questions where it’s about making them feel heard. I’m torn between A and B.
GL
Glory
1 year ago
I feel like providing an Incident reference number is helpful, but it might not create the best impression overall.
JU
Julene
1 year ago
I think keeping customers informed is really important, but I’m not sure if that’s the best answer here.
ST
Stefan
1 year ago
I remember a practice question that emphasized the importance of communication, so I’m leaning towards option B.
LU
Luisa
1 year ago
This seems like a pretty straightforward question. I'd focus on the control requirements - that's likely the most important consideration when auditing the closing stages of a system development project.
AL
Alfreda
1 year ago
I've got this one! The invalid state is Setup, since Pods don't have a "Setup" state in their lifecycle.
PE
Pearly
1 year ago
I'm pretty confident I know this one. The maximum allowable percent defective for the process average is the AQL, or Acceptable Quality Level.