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SDI SD0-401 Exam - Topic 2 Question 24 Discussion

Which action is most likely to give the customer a positive impression of the Service Desk?
B) Keep customers informed of the steps being taken to resolve their problem.
A) Agree with customers, even if they are mistaken.
C) Provide customers with an Incident reference number.
D) Support products that are contained in the Service Level Agreement.

SDI SD0-401 Exam - Topic 2 Question 24 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 24
Topic #: 2
[All SD0-401 Questions]

Which action is most likely to give the customer a positive impression of the Service Desk?

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Suggested Answer: B

by Christiane at May 05, 2022, 07:20 PM

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Lai
10 months ago
Surprised that B isn't the top choice. Communication is everything!
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Amina
10 months ago
D is crucial for maintaining trust. Can't support everything!
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Julio
11 months ago
Really? Agreeing with customers even when they're wrong seems risky.
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India
11 months ago
I think C is important too. A reference number helps track issues.
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Sean
11 months ago
B is definitely the best option. Keeping customers in the loop is key!
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Maryann
11 months ago
Agreeing with customers seems risky, but I’ve seen questions where it’s about making them feel heard. I’m torn between A and B.
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Glory
11 months ago
I feel like providing an Incident reference number is helpful, but it might not create the best impression overall.
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Julene
11 months ago
I think keeping customers informed is really important, but I’m not sure if that’s the best answer here.
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Stefan
11 months ago
I remember a practice question that emphasized the importance of communication, so I’m leaning towards option B.
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Luisa
11 months ago
This seems like a pretty straightforward question. I'd focus on the control requirements - that's likely the most important consideration when auditing the closing stages of a system development project.
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Alfreda
12 months ago
I've got this one! The invalid state is Setup, since Pods don't have a "Setup" state in their lifecycle.
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Pearly
12 months ago
I'm pretty confident I know this one. The maximum allowable percent defective for the process average is the AQL, or Acceptable Quality Level.
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