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SDI Exam SD0-401 Topic 2 Question 101 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 101
Topic #: 2
[All SD0-401 Questions]

Customer satisfactions surveys that measure the quality of a single call or Incident are known as:

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Suggested Answer: B

by Tran at Sep 17, 2024, 02:28 PM

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Troy
10 months ago
Haha, imagine if the answer was A) Annual surveys. That's like checking in on your customers once a year. Might as well just ask them to rate the weather that day!
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Rosendo
10 months ago
A) Annual surveys? Really? Who wants to wait a whole year to find out how they're doing? C'mon now.
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Gary
8 months ago
A) Annual surveys may not be ideal for measuring the quality of a single call or incident. Immediate feedback is crucial for improvement.
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Royal
8 months ago
D) Periodic surveys. They are conducted at regular intervals to track customer satisfaction over time.
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Viki
8 months ago
C) Onetime surveys. They are conducted after a specific incident or call to gather feedback on that particular interaction.
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Leanna
9 months ago
B) Ongoing surveys. They provide real-time feedback and help improve customer service immediately.
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Ashley
10 months ago
Why do you think that?
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Vanda
10 months ago
Hmm, I think D) Periodic surveys is the way to go. Gotta keep a close eye on that customer satisfaction!
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Janet
9 months ago
Annual surveys could also provide valuable insights into long-term trends in customer satisfaction.
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Aileen
9 months ago
I think B) Ongoing surveys might be more effective in capturing real-time feedback.
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Annelle
9 months ago
I agree, D) Periodic surveys are important to track customer satisfaction over time.
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Valene
10 months ago
I disagree, I believe the answer is B) Ongoing surveys.
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Golda
10 months ago
I'm gonna go with B) Ongoing surveys. Seems like the best fit for measuring quality on an ongoing basis.
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Ashley
10 months ago
I think the answer is C) Onetime surveys.
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Shaquana
10 months ago
Definitely C) Onetime surveys. That's the only option that makes sense for a single call or incident.
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Alishia
10 months ago
I think C) Onetime surveys are the most appropriate choice for that scenario as well.
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Frederic
10 months ago
I agree, C) Onetime surveys are the best option for measuring the quality of a single call or incident.
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