SDI Exam SD0-401 Topic 2 Question 101 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 101
Topic #: 2

[All SD0-401 Questions]

Customer satisfactions surveys that measure the quality of a single call or Incident are known as:

AAnnual surveys.

BOngoing surveys.

COnetime surveys.

DPeriodic surveys.

Show Suggested Answer

Suggested Answer: B

by Tran at Sep 17, 2024, 02:28 PM

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Troy

8 months ago

Haha, imagine if the answer was A) Annual surveys. That's like checking in on your customers once a year. Might as well just ask them to rate the weather that day!

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Rosendo

8 months ago

A) Annual surveys? Really? Who wants to wait a whole year to find out how they're doing? C'mon now.

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Gary

7 months ago

A) Annual surveys may not be ideal for measuring the quality of a single call or incident. Immediate feedback is crucial for improvement.

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Royal

7 months ago

D) Periodic surveys. They are conducted at regular intervals to track customer satisfaction over time.

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Viki

7 months ago

C) Onetime surveys. They are conducted after a specific incident or call to gather feedback on that particular interaction.

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Leanna

8 months ago

B) Ongoing surveys. They provide real-time feedback and help improve customer service immediately.

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Ashley

8 months ago

Why do you think that?

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Vanda

8 months ago

Hmm, I think D) Periodic surveys is the way to go. Gotta keep a close eye on that customer satisfaction!

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Janet

8 months ago

Annual surveys could also provide valuable insights into long-term trends in customer satisfaction.

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Aileen

8 months ago

I think B) Ongoing surveys might be more effective in capturing real-time feedback.

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Annelle

8 months ago

I agree, D) Periodic surveys are important to track customer satisfaction over time.

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Valene

8 months ago

I disagree, I believe the answer is B) Ongoing surveys.

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Golda

9 months ago

I'm gonna go with B) Ongoing surveys. Seems like the best fit for measuring quality on an ongoing basis.

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Ashley

9 months ago

I think the answer is C) Onetime surveys.

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Shaquana

9 months ago

Definitely C) Onetime surveys. That's the only option that makes sense for a single call or incident.

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Alishia

8 months ago

I think C) Onetime surveys are the most appropriate choice for that scenario as well.

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Frederic

8 months ago

I agree, C) Onetime surveys are the best option for measuring the quality of a single call or incident.

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