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SDI SD0-401 Exam - Topic 2 Question 101 Discussion

Customer satisfactions surveys that measure the quality of a single call or Incident are known as:
B) Ongoing surveys.
A) Annual surveys.
C) Onetime surveys.
D) Periodic surveys.

SDI SD0-401 Exam - Topic 2 Question 101 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 101
Topic #: 2
[All SD0-401 Questions]

Customer satisfactions surveys that measure the quality of a single call or Incident are known as:

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Suggested Answer: B

by Tran at Sep 17, 2024, 02:28 PM

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Laurel
10 months ago
Periodic surveys seem more fitting to me.
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Lili
10 months ago
I’m surprised this isn’t more common knowledge!
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Launa
11 months ago
Wait, are you sure? I thought they were ongoing surveys.
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Annice
11 months ago
Totally agree, onetime makes sense!
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Vallie
11 months ago
I think they're called onetime surveys.
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Idella
11 months ago
I’m leaning towards A, Annual surveys, but that doesn’t seem right for just one call. Maybe I’m overthinking it.
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Janessa
12 months ago
I feel like I’ve seen a question like this before, and I think periodic surveys are more about regular intervals, not just one call.
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Lenna
12 months ago
I'm not entirely sure, but I remember something about ongoing surveys being used for continuous feedback.
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Lezlie
12 months ago
I think the answer might be C, Onetime surveys, since they focus on a single incident.
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Kassandra
12 months ago
I'm feeling a bit lost on this one. The wording of the question is tripping me up, and I'm not sure I fully understand the differences between the survey types. I'll make an educated guess, but I'm not super confident in my answer.
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Shawnda
12 months ago
Okay, let me think this through step-by-step. The question is asking about surveys that measure the quality of a single call or incident, not an annual or one-time survey. So I'm pretty confident the answer is either B or D, Ongoing or Periodic surveys. I'll go with B since that seems to fit the description best.
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Dewitt
12 months ago
Hmm, I'm not sure about this one. I'm trying to think through the different types of surveys mentioned, but I'm a bit confused on the distinction between them. I'll have to re-read the question carefully.
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Lucina
1 year ago
This question seems straightforward. I think the answer is B, Ongoing surveys, since it's asking about surveys that measure the quality of a single call or incident.
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Troy
2 years ago
Haha, imagine if the answer was A) Annual surveys. That's like checking in on your customers once a year. Might as well just ask them to rate the weather that day!
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Rosendo
2 years ago
A) Annual surveys? Really? Who wants to wait a whole year to find out how they're doing? C'mon now.
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Gary
2 years ago
A) Annual surveys may not be ideal for measuring the quality of a single call or incident. Immediate feedback is crucial for improvement.
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Royal
2 years ago
D) Periodic surveys. They are conducted at regular intervals to track customer satisfaction over time.
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Viki
2 years ago
C) Onetime surveys. They are conducted after a specific incident or call to gather feedback on that particular interaction.
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Leanna
2 years ago
B) Ongoing surveys. They provide real-time feedback and help improve customer service immediately.
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Ashley
2 years ago
Why do you think that?
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Vanda
2 years ago
Hmm, I think D) Periodic surveys is the way to go. Gotta keep a close eye on that customer satisfaction!
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Janet
2 years ago
Annual surveys could also provide valuable insights into long-term trends in customer satisfaction.
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Aileen
2 years ago
I think B) Ongoing surveys might be more effective in capturing real-time feedback.
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Annelle
2 years ago
I agree, D) Periodic surveys are important to track customer satisfaction over time.
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Valene
2 years ago
I disagree, I believe the answer is B) Ongoing surveys.
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Golda
2 years ago
I'm gonna go with B) Ongoing surveys. Seems like the best fit for measuring quality on an ongoing basis.
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Ashley
2 years ago
I think the answer is C) Onetime surveys.
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Shaquana
2 years ago
Definitely C) Onetime surveys. That's the only option that makes sense for a single call or incident.
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Alishia
2 years ago
I think C) Onetime surveys are the most appropriate choice for that scenario as well.
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Frederic
2 years ago
I agree, C) Onetime surveys are the best option for measuring the quality of a single call or incident.
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