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Your help desk/Service Desk wishes to become a model for best practice, what is one of the main sources of excellent information and advice to help achieve this?
Suggested Answer: C
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13 comments · newest first
JO
Joaquin
12 months ago
Not sure about that, marketing doesn't seem relevant here.
FR
Frank
1 year ago
Totally agree with KCS, it's a game changer!
LE
Leonida
1 year ago
Wait, a web master magazine? Really?
VA
Vanna
1 year ago
I think senior management meetings can be useful too.
DO
Dominque
1 year ago
Knowledge Centred Support is definitely the way to go!
EL
Ellen
1 year ago
I vaguely recall something about web resources being useful, but Knowledge Centred Support sounds more relevant for our goals.
IV
Ivette
1 year ago
I feel like the marketing department wouldn’t really provide the best practices we need. It seems off-topic for a help desk.
CR
Cristal
1 year ago
I’m not so sure about that. I remember a practice question where senior management was emphasized as a source of guidance.
EL
Elke
1 year ago
I think Knowledge Centred Support might be the right answer. It’s all about best practices in service management, right?
GR
Gracie
1 year ago
I've seen this type of question before. I think the main drawback is that the cleansing methods won't be applied evenly across the data, so we can't fairly assess their effectiveness.
ST
Stefan
1 year ago
I'm a bit confused by this question. The options seem to be talking about different security requirements, but I'm not sure which one is the correct answer. I'll need to review my notes on these integrations to see if I can figure it out.
AL
Alpha
1 year ago
Hmm, this seems like a straightforward question about project financial calculations. I'll need to think carefully about the typical time period used for these types of calculations.
RU
Ruthann
1 year ago
I'm a bit confused by this question. Are we supposed to know all the different test techniques and which ones are structure-based? I'll have to guess on this one.