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SDI SD0-401 Exam - Topic 2 Question 1 Discussion

Your help desk/Service Desk wishes to become a model for best practice, what is one of the main sources of excellent information and advice to help achieve this?
C) Knowledge Centred Support.
A) A web master magazine.
B) Senior management meetings.
D) The marketing department.

SDI SD0-401 Exam - Topic 2 Question 1 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 1
Topic #: 2
[All SD0-401 Questions]

Your help desk/Service Desk wishes to become a model for best practice, what is one of the main sources of excellent information and advice to help achieve this?

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Suggested Answer: C

by Ozell at May 05, 2022, 02:20 AM

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Joaquin
7 months ago
Not sure about that, marketing doesn't seem relevant here.
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Frank
7 months ago
Totally agree with KCS, it's a game changer!
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Leonida
7 months ago
Wait, a web master magazine? Really?
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Vanna
8 months ago
I think senior management meetings can be useful too.
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Dominque
8 months ago
Knowledge Centred Support is definitely the way to go!
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Ellen
8 months ago
I vaguely recall something about web resources being useful, but Knowledge Centred Support sounds more relevant for our goals.
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Ivette
8 months ago
I feel like the marketing department wouldn’t really provide the best practices we need. It seems off-topic for a help desk.
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Cristal
8 months ago
I’m not so sure about that. I remember a practice question where senior management was emphasized as a source of guidance.
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Elke
8 months ago
I think Knowledge Centred Support might be the right answer. It’s all about best practices in service management, right?
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Gracie
8 months ago
I've seen this type of question before. I think the main drawback is that the cleansing methods won't be applied evenly across the data, so we can't fairly assess their effectiveness.
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Stefan
8 months ago
I'm a bit confused by this question. The options seem to be talking about different security requirements, but I'm not sure which one is the correct answer. I'll need to review my notes on these integrations to see if I can figure it out.
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Alpha
8 months ago
Hmm, this seems like a straightforward question about project financial calculations. I'll need to think carefully about the typical time period used for these types of calculations.
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Ruthann
8 months ago
I'm a bit confused by this question. Are we supposed to know all the different test techniques and which ones are structure-based? I'll have to guess on this one.
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