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SDI Exam SD0-401 Topic 1 Question 86 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 86
Topic #: 1
[All SD0-401 Questions]

What is the most important role of the Service Desk ?

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Suggested Answer: D

Contribute your Thoughts:

Tamie
28 days ago
Educating customers is a valuable service, but I don't think it's the most important role. The Service Desk should be focused on being the customer's go-to point of contact, as option B states.
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Vanda
29 days ago
Haha, option D is a bit too honest, but I can definitely see some customers using the Service Desk as a 'department to blame'.
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Izetta
2 days ago
A) It serves as the customer single point of contact.
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Ricki
1 months ago
While providing technical solutions is important, I believe the Service Desk's primary role is to be the customer's liaison, as option B suggests.
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Cherry
1 months ago
I think the most important role of the Service Desk is to serve as the customer's single point of contact. This allows for efficient communication and issue resolution.
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Delisa
10 days ago
C) It educates customers about application software.
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Artie
17 days ago
B) It provides technical solutions to all calls.
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Mitzie
30 days ago
A) It serves as the customer single point of contact.
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Thad
2 months ago
I disagree. I think the most important role is to provide technical solutions to all calls. That way, customers can get their issues resolved as soon as possible.
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Rosalia
2 months ago
I agree with Venita. Having a single point of contact makes it easier for customers to get help quickly and efficiently.
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Venita
2 months ago
I think the most important role of the Service Desk is to serve as the customer's single point of contact.
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Carmen
2 months ago
I think A is also important, as they should provide technical solutions too.
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Nathalie
2 months ago
I agree with B, the Service Desk should be the main contact for customers.
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Justine
2 months ago
B) It serves as the customer single point of contact.
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