SDI Exam SD0-401 Topic 1 Question 86 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 86
Topic #: 1

[All SD0-401 Questions]

What is the most important role of the Service Desk ?

AIt provides technical solutions to all calls.

BIt serves as the customer single point of contact.

CIt educates customers about application software.

DIt provides the customer with a department to blame.

Show Suggested Answer

Suggested Answer: D

by Glen at Apr 28, 2024, 02:24 PM

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Tamie

3 months ago

Educating customers is a valuable service, but I don't think it's the most important role. The Service Desk should be focused on being the customer's go-to point of contact, as option B states.

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Vanda

3 months ago

Haha, option D is a bit too honest, but I can definitely see some customers using the Service Desk as a 'department to blame'.

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Georgene

2 months ago

Haha, option D is a bit too honest, but I can definitely see some customers using the Service Desk as a 'department to blame'.

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Margart

2 months ago

B) It provides technical solutions to all calls.

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Izetta

2 months ago

A) It serves as the customer single point of contact.

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Ricki

3 months ago

While providing technical solutions is important, I believe the Service Desk's primary role is to be the customer's liaison, as option B suggests.

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Alpha

2 months ago

Having a department to blame doesn't solve the issue, being the customer's liaison is key.

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Denae

2 months ago

Yes, it's important for customers to have a central point for all their inquiries.

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Devon

2 months ago

I agree, the Service Desk is crucial as the customer's single point of contact.

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Cherry

4 months ago

I think the most important role of the Service Desk is to serve as the customer's single point of contact. This allows for efficient communication and issue resolution.

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Delisa

3 months ago

C) It educates customers about application software.

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Artie

3 months ago

B) It provides technical solutions to all calls.

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Mitzie

3 months ago

A) It serves as the customer single point of contact.

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Thad

4 months ago

I disagree. I think the most important role is to provide technical solutions to all calls. That way, customers can get their issues resolved as soon as possible.

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