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SDI Exam SD0-401 Topic 1 Question 80 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 80
Topic #: 1
[All SD0-401 Questions]

What is a best practice when closing an Incident?

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Suggested Answer: C

by Margart at Jan 26, 2024, 07:14 AM

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Claudio
17 days ago
I'd go with option B. Offering to mail the customer a user manual could be really helpful, especially if the incident was related to some product or service they're using.
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Clare
1 days ago
That's a good point. Providing a user manual can be very useful for the customer.
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Arlette
25 days ago
Option C seems like the obvious choice here. Sending written confirmation of the incident closure is a great way to ensure the customer has a record of the resolution.
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Vallie
2 days ago
I always make sure to send that confirmation to the customer.
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Laquita
11 days ago
It's important to provide that written confirmation for documentation purposes.
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Coral
13 days ago
I agree, option C is definitely the best practice.
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Argelia
27 days ago
I prefer to chat with the customer to build rapport, it shows we care about their experience.
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Michel
29 days ago
I agree with Detra, it provides a clear record for both parties.
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Detra
1 months ago
I think the best practice is to send the customer written confirmation of the Incident closure.
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