SDI Exam SD0-401 Topic 1 Question 80 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 80
Topic #: 1

[All SD0-401 Questions]

What is a best practice when closing an Incident?

AChat with the customer to build a rapport.

BOffer to mail the customer a user manual.

CSend the customer written confirmation of the Incident closure.

DTell the customer to call again to ask additional questions.

Show Suggested Answer

Suggested Answer: C

by Margart at Jan 26, 2024, 07:14 AM

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Tish

1 months ago

Option D: Repeatedly tell the customer to turn it off and on again until they give up and go away. Problem solved!

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Bulah

1 months ago

Option A is tempting, but building a rapport with the customer should happen throughout the incident resolution process, not just at the end. C is the way to go.

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Teresita

1 months ago

Hmm, I'm not sure about that. Telling the customer to call again just seems lazy. The best practice should be to provide clear and comprehensive closure, not punt the problem back to them.

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Geoffrey

11 days ago

A) Chat with the customer to build a rapport.

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Claudio

2 months ago

I'd go with option B. Offering to mail the customer a user manual could be really helpful, especially if the incident was related to some product or service they're using.

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Scarlet

11 days ago

True, it's important to have clear communication with the customer throughout the incident resolution process.

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Jennie

15 days ago

Sending written confirmation could also be helpful to ensure the customer knows the incident is closed.

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Herminia

18 days ago

I agree, it shows that we care about their experience and want to help them further.

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Rochell

1 months ago

I agree, it shows that we care about their experience and want to help them further.

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Becky

1 months ago

That's a good point. Providing a user manual can be very useful for the customer.

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Lucy

1 months ago

That's a good point. Providing a user manual can be very useful for the customer.

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Margot

2 months ago

I agree, it shows that we care about their experience and want to help them further.

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Clare

2 months ago

That's a good point. Providing a user manual can be very useful for the customer.

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Arlette

2 months ago

Option C seems like the obvious choice here. Sending written confirmation of the incident closure is a great way to ensure the customer has a record of the resolution.

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