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SDI Exam SD0-401 Topic 1 Question 80 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 80
Topic #: 1
[All SD0-401 Questions]

What is a best practice when closing an Incident?

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Suggested Answer: C

by Margart at Jan 26, 2024, 07:14 AM

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Tish
12 days ago
Option D: Repeatedly tell the customer to turn it off and on again until they give up and go away. Problem solved!
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Bulah
14 days ago
Option A is tempting, but building a rapport with the customer should happen throughout the incident resolution process, not just at the end. C is the way to go.
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Teresita
15 days ago
Hmm, I'm not sure about that. Telling the customer to call again just seems lazy. The best practice should be to provide clear and comprehensive closure, not punt the problem back to them.
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Claudio
1 months ago
I'd go with option B. Offering to mail the customer a user manual could be really helpful, especially if the incident was related to some product or service they're using.
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Rochell
15 days ago
I agree, it shows that we care about their experience and want to help them further.
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Becky
19 days ago
That's a good point. Providing a user manual can be very useful for the customer.
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Lucy
22 days ago
That's a good point. Providing a user manual can be very useful for the customer.
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Margot
24 days ago
I agree, it shows that we care about their experience and want to help them further.
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Clare
28 days ago
That's a good point. Providing a user manual can be very useful for the customer.
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Arlette
2 months ago
Option C seems like the obvious choice here. Sending written confirmation of the incident closure is a great way to ensure the customer has a record of the resolution.
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Emily
20 days ago
It helps to avoid any confusion or misunderstandings in the future.
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Vallie
29 days ago
I always make sure to send that confirmation to the customer.
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Laquita
1 months ago
It's important to provide that written confirmation for documentation purposes.
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Coral
1 months ago
I agree, option C is definitely the best practice.
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Argelia
2 months ago
I prefer to chat with the customer to build rapport, it shows we care about their experience.
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Michel
2 months ago
I agree with Detra, it provides a clear record for both parties.
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Detra
2 months ago
I think the best practice is to send the customer written confirmation of the Incident closure.
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