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What is the major difference between problem management and Incident management?
Suggested Answer: B
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36 comments · newest first
RO
Roselle
12 months ago
B is the major difference, no doubt about it!
MO
Mona
1 year ago
D makes sense, but isn’t it more complex than that?
AD
Adelaide
1 year ago
Wait, so C is saying incident management prevents problems? That sounds off.
DA
Dalene
1 year ago
I think A is totally wrong. They're definitely not the same!
AM
Amber
1 year ago
B is spot on! Quick fixes vs. long-term solutions.
AB
Abel
1 year ago
I’m a bit confused; I thought incident management was just the first step before problem management kicks in, like option D suggests.
MI
Mira
1 year ago
I practiced a question similar to this, and I think incident management is more reactive, while problem management is proactive.
SH
Shantay
1 year ago
I'm not entirely sure, but I feel like option B sounds right since it mentions stopping incidents from happening again.
ER
Erick
1 year ago
I think I remember that incident management is more about immediate response, while problem management looks at root causes.
AD
Adrianna
1 year ago
I'm a bit confused here. Is a runtime policy with networking protections the right approach for this? I'm not sure if that would be the best way to protect against Layer 7 attacks.
TI
Tiera
1 year ago
Hmm, I'm a bit unsure about this one. The options seem to cover different aspects of vision and governance, but I'm not totally clear on how they relate to the specific responsibilities of the senior responsible owner. I'll have to think this through carefully.
SH
Shenika
1 year ago
I got this! The two common relationships in use cases are "Inherit" and "Extend". I'm confident in that.
RO
Rossana
1 year ago
From practice questions, it seems like Kinesis Data Firehose is often the answer for ingestion and storage tasks, but I might be mixing it up with Kinesis Data Streams.
TA
Tamekia
2 years ago
I just hope the real exam doesn't have any 'incident' with the questions. That would be a real 'problem' for me!
GA
Gail
1 year ago
C) Incident management aims to get people back to work quickly and problem management tries to stop Incidents from recurring.
EM
Emogene
1 year ago
B) Incident management aims to prevent problems from occurring in the first place, and problem management solves problems.
JE
Jettie
1 year ago
A) Incident management aims to get people back to work quickly and problem management tries to stop Incidents from recurring.
KA
Kanisha
2 years ago
Hmm, I've always thought they were the same thing. Maybe I need to brush up on my ITIL knowledge before taking this exam.
LI
Lilli
2 years ago
Option C makes the most sense to me. Incident management is about preventing problems, while problem management is about solving them. Simple as that!
WI
Willow
1 year ago
So, Incident management is more reactive, while problem management is more proactive in nature. Makes sense!
YO
Youlanda
1 year ago
Exactly, Incident management is like putting out fires, while problem management is like fixing the faulty wiring to prevent more fires.
DE
Delbert
1 year ago
I agree, Incident management focuses on getting things back to normal quickly, while problem management looks at the root cause to prevent future incidents.
JO
Josephine
1 year ago
Option C makes the most sense to me. Incident management is about preventing problems, while problem management is about solving them. Simple as that!
BA
Barb
1 year ago
I think option A is incorrect. Incident management and problem management have different goals.
LU
Lucina
1 year ago
I see your point, but I still think option C is the best answer.
DO
Douglass
1 year ago
I think option B is more accurate. Incident management is about getting people back to work quickly.
ME
Melina
1 year ago
I agree, option C seems to be the most logical choice.
LA
Lashawna
2 years ago
I'm a bit confused. Isn't problem management just a subset of incident management? I thought they were closely related.
VI
Vincenza
2 years ago
Option B seems correct. Incident management is about getting people back to work quickly, while problem management focuses on preventing those incidents from happening again.
ZA
Zachary
1 year ago
A) Incident management and problem management are definitely not the same. They serve different purposes.
FR
Frank
1 year ago
B) That's right. Incident management is more reactive, while problem management is more proactive.
RA
Raymon
1 year ago
C) Incident management aims to prevent problems from occurring in the first place, and problem management solves problems.
MA
Marion
2 years ago
B) Incident management aims to get people back to work quickly and problem management tries to stop Incidents from recurring.
LE
Lenita
2 years ago
A) Incident management and problem management are the same.
MI
Ming
2 years ago
C) Incident management aims to prevent problems from occurring in the first place, and problem management solves problems.
KE
Keneth
2 years ago
B) Incident management aims to get people back to work quickly and problem management tries to stop Incidents from recurring.