SDI Exam SD0-401 Topic 1 Question 61 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 61
Topic #: 1

A customer calls with a problem you know they could solve using the Service Desk web site. What is a best practice for encouraging the customer to try self-help?

AAsk if they have tried the website and give them the answer.

BRespectfully talk them through the self-help process.

CSend them an e-mail with a link to the web site.

DTell them that the answer is on the web site and give them the URL.

Show Suggested Answer

Suggested Answer: B

by Colette at Nov 15, 2022, 04:19 PM

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