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SDI SD0-401 Exam - Topic 1 Question 31 Discussion

What is the best reason for honouring commitments made to customers?
B) Honouring commitments increases the credibility of the Service Desk.
A) Honouring commitments demonstrates an understanding of legal requirements.
C) Honouring commitments keeps you out of trouble.
D) Honouring commitments reduces employee creativity.

SDI SD0-401 Exam - Topic 1 Question 31 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 31
Topic #: 1
[All SD0-401 Questions]

What is the best reason for honouring commitments made to customers?

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Suggested Answer: B

by Tiera at May 10, 2022, 01:03 AM

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Samira
8 months ago
Totally agree with B! It builds trust with customers.
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Louis
8 months ago
D seems off... how does honoring commitments reduce creativity?
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Eric
8 months ago
A is important, but B really stands out for me.
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Lashawnda
8 months ago
I think C makes sense too, but it’s not the only reason.
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Talia
8 months ago
B is definitely the best reason! Credibility is key.
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Lovetta
9 months ago
I don't see how option D fits at all; it seems like the opposite of what we learned about customer service values.
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Maurine
9 months ago
I feel like option C could be a reason, but it sounds a bit negative. Honouring commitments should be more about building trust, right?
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Brice
9 months ago
I think option B makes the most sense because credibility is so important in customer service, but I'm not entirely sure.
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Rikki
9 months ago
I remember a practice question about legal obligations, so option A might be relevant too, but it feels less about customer relationships.
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Chaya
9 months ago
Ah, I see now. Option A looks like the correct way to call the function. The question specifically mentions the 'getSessionByIpAddress' endpoint, so we need to pass that as part of the URL.
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Stevie
9 months ago
I've got a good feeling about this one. The question is asking about protecting data, so I'm going to go with the option that seems most directly related to data security.
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Niesha
9 months ago
Hmm, I'm not too familiar with GEO redundancy. I'll need to review my notes on that topic before attempting this one.
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