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SDI SD0-401 Exam - Topic 1 Question 29 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 29
Topic #: 1
[All SD0-401 Questions]

Which statement best describes first contact resolution measurements?

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Suggested Answer: D

by Kenneth at May 05, 2022, 11:26 PM

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Arlette
4 months ago
Not sure about that, seems like there's more to it than just percentages.
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Wade
4 months ago
I always thought first contact resolution meant resolving issues on the first try.
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Shalon
4 months ago
Wait, isn't it more about the time taken?
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Janey
4 months ago
Totally agree, option D is the right one!
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Destiny
4 months ago
I think it's definitely about the percentage of incidents resolved.
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Brandee
5 months ago
I feel like I've seen something about first contact resolution being a metric for efficiency, so maybe it's option C? But I could be wrong.
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Adrianna
5 months ago
I'm a bit confused. I thought first contact resolution was more about the time taken, but now I'm leaning towards the percentage of incidents resolved.
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Lettie
5 months ago
I think first contact resolution is about how many issues are solved right away, but I'm not sure if it's the percentage or the average time.
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Goldie
5 months ago
I remember practicing a question similar to this, and I think option D sounds right because it mentions initial contact.
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Allene
5 months ago
Hmm, this one seems tricky. I'll need to carefully read through the options and think about which setting would control API access.
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Truman
5 months ago
Okay, I've got this. The key is to restrict the picklist values to the ones mentioned, while also making it easy to maintain. Option A with the Global Picklist Value Set is definitely the way to go. That way, I can update the values in one place and have it reflected across all the picklists.
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