SDI Exam SD0-401 Topic 1 Question 115 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 115
Topic #: 1

[All SD0-401 Questions]

Which of the following best describes your sales and marketing role within the Service Desk?

ALog the opportunity so that it can be followed up on at a later date.

BRecognise opportunities to increase business and know what to do with them.

CRefer any business opportunities to the marketing department.

DStop trying to resolve the problem and concentrate on increasing the business.

Show Suggested Answer

Suggested Answer: B

by Veda at Aug 01, 2025, 10:53 PM

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8 days ago

I agree with Hyun, it's important to know how to handle business opportunities.

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9 days ago

D) Stop trying to resolve the problem and concentrate on increasing the business? Really? That's just bad cusTijuanaer service!

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11 days ago

I think B) Recognise opportunities to increase business and know what to do with them.

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15 days ago

B) Recognise opportunities to increase business and know what to do with them. That's the role of the Service Desk, not just logging issues.

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