SDI Exam SD0-401 Topic 1 Question 114 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 114
Topic #: 1

A customer calls with a problem you know they could solve using the Service Desk web site. What is a best practice for encouraging the customer to try self-help?

AAsk if they have tried the website and give them the answer.

BRespectfully talk them through the self-help process.

CSend them an e-mail with a link to the web site.

DTell them that the answer is on the web site and give them the URL.

Show Suggested Answer

Suggested Answer: B

by Marti at Jul 13, 2025, 08:37 PM

Limited Time Offer

25%

Off

Get Premium SD0-401 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Eliseo

4 hours ago

I think the best practice is to ask if they have tried the website and give them the answer.

upvoted 0 times

...